red3953
portland,#2Author of original report
Wed, April 18, 2012
after spending 3 hours on the phone Monday, two hours Tuesday and 1 hour today (Wednesday) Surprise only resolution is I canceled the service, was promised $20 back for two weeks of service I was charged for as modem sat in a box, the promised whole dollar amount back. Total of $99.98. Now I get a phone call from a another "supervisor saying I am only getting back $34.99 for May service, they charged me on 4/16 for May 2012 service. And when they get the modem back, I will receive $19.99 back. Told other supervisors do not have the "say" in what happens the the account. They told me I would have the money back in 3-5 business and and the modem was being shipped back to the state next to mine (he said this) I 'm in Oregon, so I said Washington state, he says yes. It's Pennsylvania where it's being sent back to. Yeeeshhhhhh, I will do everything in my power to tell everyone I come across not to sign up for Clear anything!!!!!!