- Report: #823460
Complaint Review: Clear - Internet Internet
Reported By:
carterreedy -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Clear
Internet, Internet, United States of America
Phone:
Web:
www.clear.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Clear deceptive contract Internet, Internet
I signed up for Clear internet on Oct. 7, 2011 when I moved. I was very careful to make sure I was signing up for a month to month plan because I did not want to get caught in a contract. I opted to lease the wireless modem rather than buy it. I found the service was just too slow for watching youtube or netflix much less uploading or downloading large video files, which I need to do for work sometimes, so I decided to cancel on Jan. 16 2012 after I got a cable modem. Clear told me that I was in a two year contract and that I would have to pay a $106 cancelation fee. I said that was incorrect because I had a month to month contract. They said that they had the real contract and that it was in fact a two year contract because I was leasing the modem. On their website, my account information was listed as "temporarily unavailable" so I could not read the contract myself.
The bottom line is that I was very thorough when I signed up to make sure there was no 2 year contract and to early termination fee, yet somehow I got suckered into one and had to pay the fee. I don't have screenshots of the the website on the day I purchased and they changed the website and the offeres since then so I can't go back and prove exactly what they had on that day, but it obviously was deceptive since I was very hawkish when I signed up and I could not avoid this trap. Also, their service is too slow for much of anything so don't bother getting them.
The bottom line is that I was very thorough when I signed up to make sure there was no 2 year contract and to early termination fee, yet somehow I got suckered into one and had to pay the fee. I don't have screenshots of the the website on the day I purchased and they changed the website and the offeres since then so I can't go back and prove exactly what they had on that day, but it obviously was deceptive since I was very hawkish when I signed up and I could not avoid this trap. Also, their service is too slow for much of anything so don't bother getting them.
