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  • Report:  #949476

Complaint Review: Clear.com - Internet

Reported By:
spazzattack - Los Angeles, California, United States of America
Submitted:
Updated:

Clear.com
Internet, United States of America
Phone:
877-971-0715
Web:
www.clear.com
Tell us has your experience with this business or person been good? What's this?
First of all Clear.com has the worst customer service in history - they hire philipinos that have absolutely no communication skills and read verbatim from a manual - might as well be talking to a brick wall or an automated service - very call I make takes at least an hour and the only way I can get things done is to raise my voice and ask - do u understand English - finally - got their attention - don't why i have to do that but anyway - my compaint.

I have had clear.com service for almost 2 years now - soo far the service has been really good- I took it with me on a cruise and when we hit land - it picked up service right away. For the last 3 weeks I noticed I couldn't get 4G service AT ALL. So I switched over to my 3G but could not view any video content thru 3G. On Saturday 29th of Sept. 2012 noticed my wifi box repeatedly over & over going on and off - called Clear.com to report this issue - after about 45 mins on phone the rep then said after putting me on hold for a while said seems that specific model you have is defective- only 2 others have reported it so we will replace it for a $9.95 FedEx fee - I said OK. The $9.95 fee was charged - then another $61.00 unauthorized charge - after a useless 1 hour phone call to the philipino customer service agent - could not explain the additional charge - now I have to call my bank to reverse the charges. They double charged me a year and half ago so this company should be looked into !!!!

They have the worst customer service I have EVER encounted.


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