- Report: #635406
Complaint Review: Clearwire - Kirkland Washington
Reported By:
Dallas, Texas -
Dallas, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Clearwire
4400 Carillon Pt. Kirkland, 98033 Washington, United States of America
Phone:
888-888-3113
Web:
Clear.com
Categories:
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Clearwire CLEAR, Clear.com, Clear LLC PUBLIC SERVICE NOTICE: BEWARE of CLEAR.com! Kirkland, Washington
PLEASE SEE: http://www.tzlegal.com/news-cases/clearwire/
This summer, I took over a Clearwire contract from another unhappy customer (my old roommate). At the start, I was quoted a price of $40.00 a month (without a pre-scheduled increase) for 4G Wireless Internet Service by Clear.com.
The original Clearwire equipment that I purchased didn't work properly, so Clear sent to me several different versions of the equipment - but none worked. Their 4G equipment could not get and hold a signal - continuous disconnects. I worked with Techs for hours. So after many calls, they finally sent me a (much slower) 3G/4G piece of equipment - And, I was told that my monthly service charge would go down to $25.00 per month since the 3G service would be much slower (and for all the trouble that I'd been through).
A few days later, I find that my monthly service charge had been more than doubled to $55.00 per month. So I called CS and complained - and Clear.com (specifically a helpless supervisor named Sharon) begrudgingly lowered it to $40.00 temporarily, but said that it would rise again to $55.00 monthly in six months. And, if I didn't like it, too bad. I was welcome to take my business elsewhere. (!)
I am still in shock. I did NOT agree to this contract! Clear.com did not provide the 4G Service OR the Price that they promised. ALL LIES! Before switching to Clear.com, I was paying much less per month with TimeWarner, and now I regret that I ever left. The deal I had with TimeWarner is no longer available.
I feel that I have personally been victimized by a Bait-and-Switch SCAM by Clear.com. I also firmly believe that Clearwire has violated my rights as a consumer with Deceptive Trade Practices. And obviously, I am not alone in my complaints.
DID YOU KNOW... About the national CLASS ACTION LAW SUIT that was filed against Clearwire? I didnt.
I guess I found out the hard way.
If you are considering Clear.com / Clearwire DON'T!
PUBLIC SERVICE NOTICE: BEWARE of CLEAR.com!
