Ben - siram, llc
Edson,#2REBUTTAL Owner of company
Thu, October 22, 2009
"Ben,
I received a package today. It had another cartridge in it. I don't expect that I'll need another cartridge for another 4 - 5 years, so this doesn't do me a whole lot of good. I was expecting just a label. So now I have 2 extra cartridges, 2 boxes for shipping, and 2 labels, but apparently one of the labels is wrong?
jonathan"
You were not satisfied with that solution so I paid to have the replacements- (we sent TWO different cartridges to you) picked up from you and returned back to me. So you bought one cartridge and agreed to our terms and condtions which state we will replace but not refund to you. IN ADDITION, I paid two shipping fees. To go the extra mile we did refund your money. A check was mailed to you at the Canyon Blvd. address and ot was returned to sender marked:
"MOVED LEFT NO ADDRESS, UNABLE TO FORWARD"
Jonathan,
If we were in business to rip people off why would we go through the trouble of sending you a replacement AND a check??