- Report: #437267
Complaint Review: Closeoutgenius.com Closeout Genius Camcordergenius.com Slrgenius.com - Brooklyn New York
-
Author Confirmed
Why?
Closeoutgenius.com Closeout Genius Camcordergenius.com Slrgenius.com
closeoutgenius.com Brooklyn, New York, U.S.A.
Phone:
888-654-3648
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Closeoutgenius.com, Closeout Genius, Camcordergenius.com Slrgenius.com Deals so good they're fake Based In Brooklyn? New York
It's crazy that every single review of this company is horrible and almost identical. I ordered a camera online, gave it a few days, and then got a confirmation via voicemail. 25 phone calls later (not kidding, always a busy signal) and it would arrive in 7-10 days.
Two weeks later, another 25-30 phone calls, and a guy who refused to give his name/employee ID. Him: "it probably was in stock when I ordered, they probably only had a few left, and my order couldn't be filled yet." But, it was on back order and I'd get it in "about two weeks."
Two weeks later, same thing. 25-30 calls, finally talk to some rude p***k who tells me I can wait "several weeks," or cancel my order. Me: "Any substitutes in stock?" Him: "I can't do that." I ask for manager to cancel, he's the manager. Me: "I contacted the BBB, I'll give you a chance to fix this before I file a complaint, you already have quite a few?" Him: "They [The BBB] don't matter, they're wrong."
Sure they are.
From reading other reports of the exact same thing, the pattern is this:
1. Offer cheapest price for an electronic device
2. "Confirm" order = try to sell you overpriced add-ons on over the phone
-A.If you're conned into paying excessively for the additional stuff, you just negated what you saved on the original product. And you just ordered more junk that you didn't want. You might get your order this way, but you were ripped off.
-B.If you didn't buy the junk that makes them money, see #3.
3. Now they put your order on permanent hold, but they don't tell you that. Instead...
4. Call 30 times, every week and you're on "Back-order."
5. The only "customer service" solution they offer is cancellation or wait. Like forever. Because they will NOT send you whatever #1 was for what they agreed to initially - but they know, after weeks or months of the call 30x/hold/backorder/wait, you will eventually just cancel the order and go away. Yup, they cancel real fast if you only want the imaginary amazing deal.
Nhsmrekar
Minneapolis, Minnesota
U.S.A.
Two weeks later, another 25-30 phone calls, and a guy who refused to give his name/employee ID. Him: "it probably was in stock when I ordered, they probably only had a few left, and my order couldn't be filled yet." But, it was on back order and I'd get it in "about two weeks."
Two weeks later, same thing. 25-30 calls, finally talk to some rude p***k who tells me I can wait "several weeks," or cancel my order. Me: "Any substitutes in stock?" Him: "I can't do that." I ask for manager to cancel, he's the manager. Me: "I contacted the BBB, I'll give you a chance to fix this before I file a complaint, you already have quite a few?" Him: "They [The BBB] don't matter, they're wrong."
Sure they are.
From reading other reports of the exact same thing, the pattern is this:
1. Offer cheapest price for an electronic device
2. "Confirm" order = try to sell you overpriced add-ons on over the phone
-A.If you're conned into paying excessively for the additional stuff, you just negated what you saved on the original product. And you just ordered more junk that you didn't want. You might get your order this way, but you were ripped off.
-B.If you didn't buy the junk that makes them money, see #3.
3. Now they put your order on permanent hold, but they don't tell you that. Instead...
4. Call 30 times, every week and you're on "Back-order."
5. The only "customer service" solution they offer is cancellation or wait. Like forever. Because they will NOT send you whatever #1 was for what they agreed to initially - but they know, after weeks or months of the call 30x/hold/backorder/wait, you will eventually just cancel the order and go away. Yup, they cancel real fast if you only want the imaginary amazing deal.
Nhsmrekar
Minneapolis, Minnesota
U.S.A.
1 Updates & Rebuttals
Nhsmrekar
Minneapolis,Minnesota,
U.S.A.
Bait and Switch verified
#2Author of original report
Wed, March 25, 2009
I canceled my order today after being told, three times in the last month, the item would arrive soon due to back-order. The problem with this: each time I was told they "we're waiting on the manufacturer," and "our website is not wrong" regarding inventory. Each time, including today, the camera I ordered was listed IN STOCK. When I canceled my order I brought this up as well - just as their rep hung up. In other words, they have what I ordered, but refuse to sell it at the agreed price. More proof that they BAIT with the initial price, then refuse to fulfill the offer unless you're SWITCHED (conned) into buying other, more expensive "accessories" that nix the deal you think you're getting. As in: "Hey, anybody want to buy my car for $100? Seriously. And for just a little more, I'll sell you some great accessories - the seats ($2000), engine ($6000) and transmission ($4000). What? You just want the car? It's being detailed right now, but you can get it in a few weeks... "
