- Report: #1297929
Complaint Review: Club Wyndham Discovery - Nationwide
-
Author Confirmed
Why?
Club Wyndham Discovery
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Club Wyndham Discovery Wyndham Vacation Resorts Timeshare, Trial, Agressive Salespeople Nationwide
I was vacationing in Maui and went to rent some snorkeling gear from one of the well known shops on the island when I was offered a "discount" for 2 hours of my time and cash back in my hand. Thinking it would be interesting to learn about the timeshare process I accepted the offer and scheduled my session.
I show up to my session and immediately they were disappointed that I was single and did have my significant other present. I didn't realize that they needed two people to play off of and pit against each other to cave to the high pressure sales tactics. I was assigned a sales rep and given a quick intro and then sat in a room with about 20 other individuals who also took the bait.
The presentation cuts right to the chase; if you don't take your family on vacation you're horrible and not like the rest of society. And by buying their timeshare, you gurantee your vacation.
If only...
I was offered a points package that looked good on paper but was horrible in execution. Recurring maintenance costs for your points are nearly what you would pay to stay at an equivalent resort in the same area. If you had to finance any of the purchase you'd come out behind.
I explained multiple times that I didn't have that much cash on hand and would not finance anything. Deal after deal appeared before me, manager's special, points every other year, last chance offers, and then finally, the "Discovery" program. For about $2000 after fees I could have 200,000 points, 20 months to use them, and I could apply the balance to a timeshare purchase and lock in my rates. After 5 hours without food and being pressured I caved just so I could enjoy the rest of my day.
What I purchased was sold as a way to see the resorts and try before I buy. "Exactly like being an owner" they said.
Bulls*it.
I had two dozen resorts I could use my points with. Period. I had no access to online booking and had to call in on the toll free number to speak to someone. Over 20 months I had zero availability at any resort that I wanted. Call six months in advance? Booked. Last minute openings? None. Waiting list? Not an option.
Oh.. and 200,000 points is supposedly enough for 4 weeks. However, with peak travel periods I could have blown that in a single week at any resort. $299/night? Bargain!
I was unable to use a single point. At least they stopped calling me after my points expired. During those 20 months I had multiple calls to upgrade or buy more points. Good riddence.
