- Report: #564437
Complaint Review: Clutterfly Jewellery - Int Internet
Reported By:
Abby -
Van Nuys, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Clutterfly Jewellery
Int, Internet, United States of America
Phone:
Web:
www.clutterflyjewellery.com
Categories:
Business Rating:
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Clutterfly Jewellery Purchased Jewellery in September, still have not received in February. Blew me off when they realised they sent to the wrong address. Internet
Purchased 3 items in September. I ordered them from the U.S. but had them sent to the U.K. Never received by November. Had multiple contacts to the company and they said that the U.K. was having a postal strike. When I returned to U.K. over Christmas, I realised the items had still not shown up. So on the 1st of January we were in contact again. She promised to send out a new set and trace the old set saying it was lost in the mail. It is now the 4th of Feb and I still have not received. Come to find out, after e-mailing 3 times and finally getting a response after a week, she sent to the U.S. address after reading my invoice wrong. The shipping address states clearly to sent to a U.K. London address. I still have not received and they won't give me a tracking number and have completely blown me off like it is no big deal. She clearly states in an e-mail to me that she has read the invoice wrong but it was sent out. Well it was sent to the wrong address. Paypal won't issue me a refund because it is over 45 days. I think they stalled on purpose to rip me off.
1 Updates & Rebuttals
Abby
Van Nuys,California,
United States of America
Clutterfly Jewellery Purchased Jewellery in September, still have not received in February. Blew me off when they realised they sent to the wrong address. Internet
#2Author of original report
Thu, February 04, 2010
Purchased 3 items in September. I ordered them from the U.S. but had them sent to the U.K. Never received by November. Had multiple contacts to the company and they said that the U.K. was having a postal strike.
When I returned to U.K. over Christmas, I realised the items had still not shown up. So on the 1st of January we were in contact again. She promised to send out a new set and trace the old set saying it was lost in the mail. It is now the 4th of Feb and I still have not received. Come to find out, after e-mailing 3 times and finally getting a response after a week, she sent to the U.S. address after reading my invoice wrong.
The shipping address states clearly to sent to a U.K. London address. I still have not received and they won't give me a tracking number and have completely blown me off like it is no big deal. She clearly states in an e-mail to me that she has read the invoice wrong but it was sent out. Well it was sent to the wrong address.
Paypal won't issue me a refund because it is over 45 days. I think they stalled on purpose to rip me off.
From Clutterfly Jewellery to me on 28 Jan 2010 (8 days ago) Still have not received package or word from them. "My mistake i have read your invoice wrong. They were still sent out, Twice. Clutterfly Jewellery" (Clearly their fault)
