Complaint Review: CMSMART - Netbase JSC - Internet

This company issued a refund and was recieved. I tried deleting this report as agreed upon by CMSMART but was unable to do so. Rip Off Report, please delete this report. Thanks

This is the first email I sent requesting a refund. They still have not refunded my purchase. I made the purchase via CC, not PayPal. I'm forced to contact Visa to have them retrieve the funds for me.

Here is the first email I sent CMSMART (cmsmart.net) requesting a refund

----------------------------------------------------

Hello,

I would like to issue a full refund of the module I purchased on Jan 16.

My order number is 071514427b

This module never worked properly from the start. After reviewing progress and comments made stating that the plugin is fixed and then testing out the results on my end, I found many errors that we're ignored or not tested by your development team. I'm concerned that there will be further errors in the future and can not afford to take any risks of such. The screen shots and discription of this module was never delivered as it was advertised. This module is faulty and is a representation of false advertisement.

I would request a full refund. I appreciate your attempts to try to correct this module, but this module should have been fully tested before it was released. I expect a full refund and not a refund of only 50%. I should not pay for work done while this work should have been completed before this module was even released.

You have access to my server. You can delete the files and disable my ability to download this plugin.

Thank you

Hello

 

The customer bought Magento Multi Vendor extension on cmsmart.net. He opened a ticket as well as wrote emails to complain that the extension does not work. 

Our team was checking the situation of his site but he disabled all accounts and our team could do nothing more.  I already told him that if our team could not resolve the problem, I would issue him a refund. But, he didn't give us a tiny chance. 

 It's normal that we could not issue a refund if our team hadn't given their efforts to fix bug that customer reported about the product. This is not a private issue, it's an issue of the company and the customer and we must follow the rules to make things fair. 

 This report is very rude to our company as we can resolve his refund request via Paypal if he wants his money back so badly. However, he has done nothing with Paypal, too. 

 It's a sole rude statement that affects our company's trademark from a point of view of only one customer. 

 Please remove this file report. Until there are more customers who report cmsmart's bad fame in your center, you'll be even more welcome to consider my rebuttal again.

 Thank you.

 Additional Proofs:

 1. Please view the ticket: http://cloodo.com/issues/13016

 

login details: 

 

Username: torontoforex

Password: torontoforex

 

2. Below are messages via emails:

 

Thanks. I see you're working on it. I appreciate your help.

I went and signed in as a Vendor under

username: Peggy

password: aristocratco

When I go to add a product, I get this error. I never had this error before.

• SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`rkma86_data2`.`catalog_product_entity_text`, CONSTRAINT `FK_CAT_PRD_ENTT_TEXT_ENTT_ID_CAT_PRD_ENTT_ENTT_ID` FOREIGN KEY (`entity_id`) REFERENCES `catalog_product_entity` (`entity_id`) ON DELE)

 

 

On Sun, Jan 18, 2015 at 9:50 PM, Cmsmart Team <[email protected]> wrote:

Hello Mike,

 

This is your ticket: http://cloodo.com/issues/13016

We’re sorry for no update over the weekend.

Minh will solve the ticket ASAP.

Please notice that Minh has fixed issues already but the loading speed of your site is very slow (don’t know why). He encountered troubles in resolving the ticket.

Hope you to be patient to our support.

 

Best Regards,

CMSMART

 

 

 

From: [email protected] [mailto:[email protected]] On Behalf Of Toronto Forex

Sent: Monday, January 19, 2015 3:00 AM

To: [email protected]

Subject: Re: Dear weblets2015 - Your Order #8669aa430f at Cmsmart.net

 

Hello,

Can I get a status update please. I see Minh went in and created an account and then didn't finish the job. I paid for this extension. This amount was deducted from my card. If this is not resolved within the next 2 days, I want a full refund.

 

On Sat, Jan 17, 2015 at 3:35 AM, <[email protected]> wrote:

Dear weblets2015 again,

We hope that we're not disturbing you too much.

We've sent you a Paypal invoice for your order. Do you find it in your inbox? If not yet, please give us your feedback. If yes, you can pay the invoice and inform us, we will manually confirm your order number and you will get the download link when you access your profile page.

Please buy the product again or find our invoice to pay the order. You can ask us any question at[email protected].

We're looking forward hearing from you.

Thank you

--

Mike Harding - CMT

[P]: 416-801-6341 | [LinkedIn]: profile | [T]: @fxiq

 

This is completely unprofessional for you to not respond to my emails regarding my refund. If refund is not received with 7 business days, I will report your company and ensure EVERYONE is fully aware of your scamming company.

 

On Fri, Jan 23, 2015 at 1:09 PM, Toronto Forex <[email protected]> wrote:

Hello,

Can you please let me know when I can expect the funds to be refunded?

 

On Tue, Jan 20, 2015 at 9:19 PM, Toronto Forex <[email protected]> wrote:

Hi, listen I appreciate everything you guys are doing but think of it like this.

You go to car dealership to buy a car, once you get the car off the lot, you need mechanics working on it to get it started. Then once the car starts there are more problems.

It shouldn't be like this. The car should run perfectly fine the second it leaves the warehouse.

 

This module should have never been released in the first place without being tested. I'm not going to sit around and be your guinea pig.

I expect a full refund immediately. I'm not happy

 

On Tue, Jan 20, 2015 at 9:12 PM, Cmsmart Team <[email protected]> wrote:

Hello

 

Our team has been trying hard to find a solution for you.

We hope you can wait us few days until we can give you an official update about the product in the ticket.

If my developers says he can’t fix it, I will issue a refund.

However, they can fix it, so all we need from you is a little patience.

 

Sincerely,

CMSMART

From: [email protected] [mailto:[email protected]] On Behalf Of Toronto Forex

Sent: Wednesday, January 21, 2015 2:13 AM

To: Cmsmart Team

Subject: Refund Request

 

Hello,

I would like to issue a full refund of the module I purchased on Jan 16.

My order number is 071514427b

This module never worked properly from the start. After reviewing progress and comments made stating that the plugin is fixed and then testing out the results on my end, I found many errors that we're ignored or not tested by your development team. I'm concerned that there will be further errors in the future and can not afford to take any risks of such. The screen shots and discription of this module was never delivered as it was advertised. This module is faulty and is a representation of false advertisement.

I would request a full refund. I appreciate your attempts to try to correct this module, but this module should have been fully tested before it was released. I expect a full refund and not a refund of only 50%. I should not pay for work done while this work should have been completed before this module was even released.

You have access to my server. You can delete the files and disable my ability to download this plugin.

Thank you

--

Mike Harding - CMT

[P]: 416-801-6341 | [LinkedIn]: profile | [T]: @fxiq