#2Author of original report
Sun, April 12, 2015
I just came upon this bunk reply from mr. albert catanach!
As you can see I filed the original report here on 2.22.12. This had NOTHING to do with my former hobby of dog breeding! But, to be clear, he can't use that excuse, because as to the occasional litter bred, the LAST one was in 2011.
The "service" was dialed down without notification, I suddenly experienced all sorts of hickups, thus I started to inquire what was wrong. At first they were denying it, but I use speed tests thus it was clear they were dialing down. It suddenly became clear the Tech person was also unaware and had just followed what he was told to do.
Finally, when i went over to the office IN PERSON to find out more, the bomb dropped with the truth that my speeds were turned down and that the contract was invalid because the girl who did it had no authorization to do so! SAY WHAT? she was in sales? and later relieved of her duties.
Don't let them rope you in, READ THE CONTRACT NO MATTER HOW TEDIOUS!!!
Hopes this helps someone!
CNSP Internet
Santa Fe,#3REBUTTAL Owner of company
Wed, February 22, 2012
This cusomter, Ms. Gina Kasbergen claims that we contracted with her a 5Mbps Upload speed but she is incorrect. We would ask that the customer provide the documentation showing how we contracted with her for that service? This customer is upset because she runs a dog breeding company in which she displays cameras and allows her customers to view the dogs over the Internet. The customer found out that our upload speeds could go faster than the contracted 1Mbps upload that she contracted with. She then demanded that we give her 5Mbps upload and claimed that we promissed this to her, which in fact we did not. Most or all commericail ISPs do not offer residential customers uploads past 2Mbps. We did however give the customer a price quote for a 5Mbps Up and 5Mbps down connection and she became very erratic and upset. As far as being ripped off, we believe that this customer is merely trying to bash the company. If you so happen to read this report, we would ask that call us and we will be more than happy to provide you with at least 3-5 references of people who are really happy with the service. Unfortunately, we tried working with Ms. Kasbergen, but she did not want to work with us and only stated that she will do everything in her power to bash us. In addition, it should be noted that we had always provided the customer with their contracted rate. For more information, please send us an email at [email protected]
CNSP