- Report: #1362496
Complaint Review: Coal Cosmetics - St. Petersburg Florida
Reported By:
prairie-dog -
Albuquerque, New Mexico, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Coal Cosmetics
P.O. Box 35530 St. Petersburg, 33705 Florida, USA
Phone:
800-796-0479
Web:
http://coalcosmetic.org
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Coal Cosmetics Coal Cosmetic "free" trial is a scam St. Petersburg Florida
On January 16, 2017 I accepted the Coal Cosmetics "free" trial of their creme for a postage charge of $4.95. The same day they added $1.49 for expedited shipping according to them. I did not request this nor was it offered. The form to accept the free trial offers no terms or conditions, no fine print to let one know that 14 days later (1-29-17 in my case) they will charge you an additional $89.69 for the creme you just got on "free" trial.
Subsequently, they charge your card each month. I was charged an additional $89.69 on 3-1-17 for the second shipment. The creme is shipped from Florida, (no company name on the box) but the charges are via SUGATONE in California, phone: 800-796-0479. I promptly called to cancel this account and requested refund of the fraudulent charges. I was given confirmation numbers for each of the three fraudulent charges, however, to date no refund has shown up on my card.
I even cancelled the card and got a new number, but in my case "recurring charges" are automatically transfered to the new number. So my only option is to discontinue use of the card completely.
It should be noted that the Coal Moisturizing creme is available on Amazon for $24.50 an ounce, the same size given via this "free" trial. It is a total scam. They are also on Facebook. I tried to send a message there, but it does not work.
I have talked to several credit card companies and they all say that signing up for a "free" trial is an acceptance of recurring charges to ones account. They say you have to read the Terms and Conditions, but in this case there are none to read.
