- Report: #913933
Complaint Review: Coast Dental Dr. David Self - Atlanta Georgia
Reported By:
christine -
atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Coast Dental Dr. David Self
1100 Hammond Dr. NE Suite 210 Atlanta, 30328 Georgia, United States of America
Phone:
770/399-9300
Web:
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Coast Dental Dr. David Self He is a crook and so are all his employees! Refused to give me a Dental Clearance form needed for Hip Repacement Surgery. Charged me $1360.00 for deep cleaning I did not need or asked for. Atlanta, Georgia
On Jan.26 2012 I needed an in-network Humana dentist to sign a Dental Clearance Letter for my up coming Hip Repl. Surg. The letter confirmes that patient has no infection in her mouth, which I knew I did not have.
Dr David Self refused to sign the letter and made it clear he would have to do a deep cleaning first. The key word is DEEP, having never used my dental plan before but knew I could get 2 free cleanings per year I agreed since I was already in the chair.
During my cleaning process the patient coordinator came in to inform me she opened an account with GE FINANCE for a 12 mon. interest free for what ever my Dental plan did not cover.
At no time did anybody explain to me the difference between CLEANING and DEEP CEANING.The end result was I was handed an itemized bill for $1360.00 of which $863.00 was financed with GE.
Charges on the bill were a mistery even to Humana. Since this service I have received another bill for $131.00 without any explanaition. Any request by mail has been ignored and now I received a letter from a collection agency reg. the $131.00
My advise to any seniors, be aware of anybody that showers you with sweet words like Honey don't worry about a thing, we'll take good care !!! COAST DENTAL even if they are an in-network dentist with your healthcare provider!!
Dr David Self refused to sign the letter and made it clear he would have to do a deep cleaning first. The key word is DEEP, having never used my dental plan before but knew I could get 2 free cleanings per year I agreed since I was already in the chair.
During my cleaning process the patient coordinator came in to inform me she opened an account with GE FINANCE for a 12 mon. interest free for what ever my Dental plan did not cover.
At no time did anybody explain to me the difference between CLEANING and DEEP CEANING.The end result was I was handed an itemized bill for $1360.00 of which $863.00 was financed with GE.
Charges on the bill were a mistery even to Humana. Since this service I have received another bill for $131.00 without any explanaition. Any request by mail has been ignored and now I received a letter from a collection agency reg. the $131.00
My advise to any seniors, be aware of anybody that showers you with sweet words like Honey don't worry about a thing, we'll take good care !!! COAST DENTAL even if they are an in-network dentist with your healthcare provider!!
2 Updates & Rebuttals
christine
United States of AmericaMy response to COAST DENTAL
#2Author of original report
Thu, July 26, 2012
Thank you for responding, in the real world all the things you discribed would be handled as you discribed. However NONE were the case with Dr. David Self. Not only did his office never call Humana while I was in his office, they did not even call days after. I called Humana to complain about this COAST DENTAL which I chose because he was in my patient book as an in-network dentist. After Humana's request, is when his office started sending in Febuary 20TH the first PROPOSED TREATMENT PLAN $1147.00 I recieved a copy from Humana on 2/23/12. MY SERVICE WAS ON JAN. 26/12
On my second call to Humana, I was told they never sent requested documentation and my case was on HOLD.
Humana did make another attemped while I was on hold and they promised to send requested documentation. Mind you we are still talking about PROPOSED TREATMENT PLAN!
I was in the office on January 26 it was finished!!!! The packet I received on the way out
PROPOSED TREATMENT PLAN $1152.00 EST. iNS. $289.00 GE FINANCE $863.00 12mo inter. free WHOOPY!!!
The final bill to Humana was $1307.00 and they paid $362.00 Humana was unable to get explanations to charges on the itemized bill that had nothing to do with a DEEP CLEANING.
Your Corp. Offices know what you signed up for when you joined A Healthcare Provider but your individual offices are doing their own thing. Maybe they are required to produce set amounts per month. THAT IS WHY THEY TURN INTO CROOKS!! i
I have read a lot about COAST DENTAL after the fact. Unbelievable!!
I am working with my Healthcare Provider to have COAST DENTAL removed from their in -network listing. After all Humana members trust their Healthcare Provider to give them honest and trustworthy DR. or Dentists. DR. DAVID SELF is not a good fit!!
Coast Dental
Tampa,Florida,
United States of America
Coast Dental is aware of your concern
#3UPDATE Employee
Wed, July 25, 2012
Thank you for your comment. Our dentists formulate treatment plans for each patient based on their clinical findings of a complete exam and x-rays, not based on the terms of insurance coverage. Coast Dental's standard fees are routinely below the average price for the services provided. When a patient submits a dental insurance plan, Coast Dental must charge the fees contractually determined by the patient's insurance carrier. Our policy is to research insurance coverage and present a thorough treatment plan to the patient including the estimated costs insurance does not cover. Please contact our Patient Relations team at 1-855-455-6601 so that we may address your concern. Thank you.
