- Report: #1405537
Complaint Review: Cobra Firearms of Utah - Salt Lake City Utah
Reported By:
Dixon -
Greensboro, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cobra Firearms of Utah
1960 S. Milestone Drive Salt Lake City, 84104 Utah, USA
Phone:
801-908-8300
Web:
www.cobrapistols.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cobra Firearms of Utah, Cobra pistols, Cobra Firearms, Cobra enterprises of Utah selling faulty, unusable, potentially dangerous products with no response to address issues Salt Lake City Utah
I bought a Cobra Big bore derringer for $160 from a dealer. The firearm would not fire out of the box. There was no manual either so I went online to Cobra to download a manual and troubleshoot. The manuals were not available for download so I sent them an email requesting it. Over 2 weeks later I recieved a bad photocopy of a manual that was virtually unreadable. There were no troubleshooting items in the manual for the issue so I attempted to contact Cobra per their instructions over the course of a month with no response. There is no one at the number they provide and I left messages but no one returned my calls to their number, fax or multiple email addresses. After no response I filed a report with the BBB of Utah and their contact efforts also led to no response. The really frustrating part of this is two-fold, firstly in my state you have to buy a permit to purchase a handgun and turn in that permiit with the purchase so I am also out that money. Additionally I purchased the gun at a gun show and traded a very nice gun I had restored at a loss for it + cash. The dealer at the show is 5 hours away from me and can do nothing to help suggesting it is a manufacturers issue which I agree with. I highly suspect these folks are out of business so hopefully no one else spends their money with them and gets the same treatment as I. I know own a highly regulated govt registered paperweight.
