Complaint Review: COCARD Rob Washington - Pleasanton California

In response to the current employee above saying this is a problem with the salesman and not with COCARD, Rob Washington is the Vice President of COCARD (and I believe he is also one of the founders of COCARD).

If this was just some salesman's office scamming people, that would be one thing and the person above would be correct. However, this is the VP of the company actively, knowingly and purposefully defrauding people, especially small business owners. 

CoCard is not the problem, it is this salesman's office.  Call the customer service number on your credit card statement.  There are a number of divisions of CoCard across the country.  I've know of CoCard firing persons for less than what this salesman did to this company.  CoCard does not recommend equipment leases.  I never charge a person an annual fee nor a cancellation fee.  CoCard prefers to work on a month to month, cost plus basis points, the cheapest way for a business to accept credit cards.

I worked for Cocard for a few months a couple of years ago and I can say for a fact that they ACTIVELY PARTICIPATE IN FRAUD!! The owner, Rob Washington, would FREQUENTLY come back with forms that were signed by the new merchant but filled out incompletely and would have us fill in the interest rates, pricing, etc AFTER THE MERCHANT HAD SIGNED THE PAPERWORK!! He would also refuse to give merchants the "pink copy" (the one you're supposed to get after you sign anything) because he wouldn't want them to have evidence of the fraud!

He would also refuse to answer the phone. Literally, we were not allowed to answer the phone. Instead, he would have whoever the receptionist was transcribe the messages from the voicemail instead, and would respond to them whenever he felt like it.

Completely unbelievable. When I realized what was going on, I quit immediately. I couldn't handle transcribing any more messages from merchants sobbing over the phone about how their business was going under because they were paying more than they can afford. We would get phone calls like this on a biweekly, if not weekly basis.

Rob Washington is scum and CoCard is a racket.

I worked for Cocard for a few months a couple of years ago and I can say for a fact that they ACTIVELY PARTICIPATE IN FRAUD!! The owner, Rob Washington, would FREQUENTLY come back with forms that were signed by the new merchant but filled out incompletely and would have us fill in the interest rates, pricing, etc AFTER THE MERCHANT HAD SIGNED THE PAPERWORK!! He would also refuse to give merchants the "pink copy" (the one you're supposed to get after you sign anything) because he wouldn't want them to have evidence of the fraud!

He would also refuse to answer the phone, literally, we were not allowed to answer the phone. Instead, he would have whoever the receptionist was transcribe the messages from the voicemail instead.

Completely unbelievable. When I realized what was going on, I quit immediately. I couldn't handle transcribing any more messages from merchant crying over the phone about how their business was going under because they were paying more than they can afford.

Rob Washington is scum and CoCard is a racket.

Sounds to me like you were totally ripped off, but you're probably hanging the wrong guy. I'm in the merchant services business and even though I don't work with CoCard, I do know this company and I doubt they're the culprit. CoCard is a processor that uses independent sales agents (who are not actual employees). CoCard doesn't offer web hosting or website development, SEO, or yellow page advertising. Like any industry, merchant services has its bad apples. Unfortunately, it seems like we have more than our fair share. Just to be fair, I think the majority of independent sales agents are quite honest. We're business people too and it's reasonable for us to make a fair profit, but when I hear stories about people being tricked into a 48 month lease at $150 a month for a terminal that costs $350, it bugs the heck out of me. The only defense a merchant has against getting taken advantage of is knowledge. To help merchants understand some of the pitfalls to watch out for I have written a paper that explains how the industry works and how unscrupulous people can take advantage of you. To get the paper, (it's free), simply send an email to [email protected]. The paper is legit. I'm not going to solicit you, spam you, or contact you again, (unless you ask me to). It's not an advertisement for me or my company or any of the companies I represent. It just explains the industry in a straightforward way that gives merchants the knowledge to get the best service for their business and how to avoid the scams and crooks.

Sounds to me like you were totally ripped off, but you're probably hanging the wrong guy. I'm in the merchant services business and even though I don't work with CoCard, I do know this company and I doubt they're the culprit. CoCard is a processor that uses independent sales agents (who are not actual employees). CoCard doesn't offer web hosting or website development, SEO, or yellow page advertising. Like any industry, merchant services has its bad apples. Unfortunately, it seems like we have more than our fair share. Just to be fair, I think the majority of independent sales agents are quite honest. We're business people too and it's reasonable for us to make a fair profit, but when I hear stories about people being tricked into a 48 month lease at $150 a month for a terminal that costs $350, it bugs the heck out of me. The only defense a merchant has against getting taken advantage of is knowledge. To help merchants understand some of the pitfalls to watch out for I have written a paper that explains how the industry works and how unscrupulous people can take advantage of you. To get the paper, (it's free), simply send an email to [email protected]. The paper is legit. I'm not going to solicit you, spam you, or contact you again, (unless you ask me to). It's not an advertisement for me or my company or any of the companies I represent. It just explains the industry in a straightforward way that gives merchants the knowledge to get the best service for their business and how to avoid the scams and crooks.

Sounds to me like you were totally ripped off, but you're probably hanging the wrong guy. I'm in the merchant services business and even though I don't work with CoCard, I do know this company and I doubt they're the culprit. CoCard is a processor that uses independent sales agents (who are not actual employees). CoCard doesn't offer web hosting or website development, SEO, or yellow page advertising. Like any industry, merchant services has its bad apples. Unfortunately, it seems like we have more than our fair share. Just to be fair, I think the majority of independent sales agents are quite honest. We're business people too and it's reasonable for us to make a fair profit, but when I hear stories about people being tricked into a 48 month lease at $150 a month for a terminal that costs $350, it bugs the heck out of me. The only defense a merchant has against getting taken advantage of is knowledge. To help merchants understand some of the pitfalls to watch out for I have written a paper that explains how the industry works and how unscrupulous people can take advantage of you. To get the paper, (it's free), simply send an email to [email protected]. The paper is legit. I'm not going to solicit you, spam you, or contact you again, (unless you ask me to). It's not an advertisement for me or my company or any of the companies I represent. It just explains the industry in a straightforward way that gives merchants the knowledge to get the best service for their business and how to avoid the scams and crooks.

Sounds to me like you were totally ripped off, but you're probably hanging the wrong guy. I'm in the merchant services business and even though I don't work with CoCard, I do know this company and I doubt they're the culprit. CoCard is a processor that uses independent sales agents (who are not actual employees). CoCard doesn't offer web hosting or website development, SEO, or yellow page advertising. Like any industry, merchant services has its bad apples. Unfortunately, it seems like we have more than our fair share. Just to be fair, I think the majority of independent sales agents are quite honest. We're business people too and it's reasonable for us to make a fair profit, but when I hear stories about people being tricked into a 48 month lease at $150 a month for a terminal that costs $350, it bugs the heck out of me. The only defense a merchant has against getting taken advantage of is knowledge. To help merchants understand some of the pitfalls to watch out for I have written a paper that explains how the industry works and how unscrupulous people can take advantage of you. To get the paper, (it's free), simply send an email to [email protected]. The paper is legit. I'm not going to solicit you, spam you, or contact you again, (unless you ask me to). It's not an advertisement for me or my company or any of the companies I represent. It just explains the industry in a straightforward way that gives merchants the knowledge to get the best service for their business and how to avoid the scams and crooks.