tsamet
farmingdale,#2Consumer Comment
Mon, September 24, 2012
I called the customer service number 516-465-6975 to issue a complaint against there hicksville ny york location. I called the number got a recording and left a message with my return number after 4 days of no return call. I called again Sept 20th Spoke to a representive who took my complaint and said she was just leaving so she would call the store the next morning then give me a call it is now monday after noon the Sept 24 and still no call. I called again today and left yet another voice mail still no return call. Cohen optical is in the business of ripping the consumer off and scaming them . everyone who has delt with them should file complaints with the FTC consumer affairs their state attorney general and send letters to their senator and congress men about their deceptive and unethical business practices maybe then someone will finally shut them down
JLHARN
New York,#3Consumer Comment
Sun, September 09, 2012
While every store or business has at least one dissatisfied customer, my experiences at the West 42nd Street Cohen's have always made me want to come back. The service is always courteous and the eye examinations very professional.
I have a somewhat limited selection because I am on a union plan, but I have never left with an unattractive pair of glasses.
Sure, the employees try to sell me something that costs more than what the plan provides. That's their job.
Not long ago, Stan, the fellow who runs the place, repaired a pair of glasses even though the warranty had been up for some time. Now that was classy.
Cohen''s Fashion Optical
New York,#4UPDATE Employee
Wed, July 13, 2011
Dear Heather,
Our company is committed to delivering the best possible customer experience and were sorry to
hear that you had an issue at our store. Wed love the opportunity to help resolve this matter to your satisfaction. Please call us at 516-465-6975. We look forward to hearing from you.
Regards,
Josh S.
CFO Brand Ambassador