- Report: #301333
Complaint Review: COMCAST CABLE - McDonough Georgia
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COMCAST CABLE
www.comcast.com McDonough, 30252 Georgia, U.S.A.
Phone:
800-2662278
Web:
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COMCAST CABLE - RETARDS Sold me a modem, couldn't install, wouldn't return McDonough Georgia
I logged onto comcast's online website in search of high speed internet. After speaking with a rep via chat, I ordered a modem, which promptly arrived a few days later. This was the only simple, easy, and straightforward part of my comast experience.
After the modem arrived, I was supposed to call the local number to schedule installation. I called, an appointment was made....and then the rep never showed up. This happened again the following week as well. Finally comcast told me the reason they didn't come out is because they do not service my area!. Awesome, you guys don't show up for an appointment, don't bother to call, then reschedule and fail to show again....only after I talked to someone with half a brain was I informed of the problem.
OK, enough time wasted, enter the "return the modem" saga. I call it a saga because it was. Speaking with the local person, I was told to call the 800 number to set up a return. I waited on hold for at least 10 minutes, only to be told I needed to call another number. Fair enough, I call, leave a message for return of equipment. I'm supposed to get a pre-paid box in the mail to return the modem. SUPRISE, it never arrives. I do the call, leave message this, and wait for box another 3 times before I give up.
Here I am, with a $90 modem that isn't usable, and guess what, comcast doesn't care.
I march down to the store after the 800 number tells me thats my only option. The store says they can't do anything for me because I don't have an account.... I don't have an account because you don't service my area, guy looks at me confused. Almost as if someone had just done a David Copperfield trick in front of him. Store agrees to return the modem, and gives me a hand-written reciept of the return. The store tells me, get this, to file a chargeback with my CC!!! So I do, turn in my written reciept, and wait. Sure enough, comcast files a rebuttal saying the modem hasn't been returned. After speaking to them on the phone, comcast tells me they do not believe a rep would do this. I give the name and the guys initials, and comcast basically tells me I'm lying.
Thank god I've been with my CC company for over 12 years now, and they have taken care of me.
I hope someone else can learn from this saga.
Aftonomos
McDonough, Georgia
U.S.A.
After the modem arrived, I was supposed to call the local number to schedule installation. I called, an appointment was made....and then the rep never showed up. This happened again the following week as well. Finally comcast told me the reason they didn't come out is because they do not service my area!. Awesome, you guys don't show up for an appointment, don't bother to call, then reschedule and fail to show again....only after I talked to someone with half a brain was I informed of the problem.
OK, enough time wasted, enter the "return the modem" saga. I call it a saga because it was. Speaking with the local person, I was told to call the 800 number to set up a return. I waited on hold for at least 10 minutes, only to be told I needed to call another number. Fair enough, I call, leave a message for return of equipment. I'm supposed to get a pre-paid box in the mail to return the modem. SUPRISE, it never arrives. I do the call, leave message this, and wait for box another 3 times before I give up.
Here I am, with a $90 modem that isn't usable, and guess what, comcast doesn't care.
I march down to the store after the 800 number tells me thats my only option. The store says they can't do anything for me because I don't have an account.... I don't have an account because you don't service my area, guy looks at me confused. Almost as if someone had just done a David Copperfield trick in front of him. Store agrees to return the modem, and gives me a hand-written reciept of the return. The store tells me, get this, to file a chargeback with my CC!!! So I do, turn in my written reciept, and wait. Sure enough, comcast files a rebuttal saying the modem hasn't been returned. After speaking to them on the phone, comcast tells me they do not believe a rep would do this. I give the name and the guys initials, and comcast basically tells me I'm lying.
Thank god I've been with my CC company for over 12 years now, and they have taken care of me.
I hope someone else can learn from this saga.
Aftonomos
McDonough, Georgia
U.S.A.
3 Updates & Rebuttals
Michelle
Winder,Georgia,
U.S.A.
Same with equipment
#2Consumer Comment
Sat, August 23, 2008
I closed out my account with Comcast and then when to there office and returned the cable box with remote control. I was given a return slip signed by the employee but when I received my finale bill I was still charged for the receiver? i mailed them a copy of reciept and was told it would be removed from finale bill and to just pay the balance minus the $200.00 reciever fee. We'll 6 months later I get a letter from collection agency about past due amount owing. I ask what the fee is for and they tell me its for the reciever that I had returned. It has now been 2 years and they still keep trying to bill me for that *** reciever and I'm tired of mailing out the recipt so many times to these.
Jon
MISHAWAKA,Indiana,
U.S.A.
and...
#3UPDATE Employee
Mon, March 17, 2008
you could have requested for them to send someone like myself (a tech) out to your property to determine if it was serviceable or not...especially if you were uncertain or never had service before. Online is highly unreliable and over the phone to sales people to determine if you are serviceable usually isn't 100% reliable either.
Brandon
Smyrna,Georgia,
U.S.A.
Just for your info..
#4UPDATE Employee
Tue, January 22, 2008
Online is not 100% accurate. At all. I would be surprised if it was 80% accurate. We get this in the call center all the time. When you call 404 COMCAST (which is the local comcast call center you should have called, we would have told ya that. Ordering the modem online and etc, yeah, not good. You never actually spoke with a rep over the phone. The chat is an automated respose, not a live person half the time. It cant answer everything, so some people catch on. Of course, this is comcasts fault. I dont know why they dont fix that. Sorry about that.
