- Report: #1172181
Complaint Review: Comcast Cable - Nationwide
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Comcast Cable
Nationwide, USA
Web:
comcast.com
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Comcast Cable Negligent credit reporting Nationwide
There's not a lot of choices when it comes to cable companies in any one town and since I'm not a satellite person, I've chosen to get ride of cable completely ALL BECAUSE OF EXTREMELY BAD EXPERIENCE I'VE HAD WITH MOSTLY COMCAST. I had Cox cable also at one time and had a bad experience with them charging me when I self-installed but there was a problem with the OUTSIDE line and when the guy came to fix it, they actually charged me for it. Eventually they took the charge off but it still should NEVER had happened. However, Comcast is the absolute worst and most unethical I've ever experienced. I won't list all the issues here but I'll list the last two issues i've had with them. I last had comcast in northern Alabama over 3 years ago. We paid the last bill and turned all equipment back in. About 6 or so months after that, we called the office to make sure we didn't have any balance whatsoever because in the past, we moved and paid all fees and all of a sudden a bill of $50+ show up on my credit report about 2 years later. Well, when we called, we were told that there indeed wasn't a balance in my name at the address where we previously had service. Now, about 3 to 4 years later, I check my credit report and a $308 collection suddenly is on my report from comcast. Because we verified that there wasn't a a balance months after we disconnected service, we didn't bother to keep any documentation. Currently I have service in another part of Alabama but am moving to Florida. I called to disconnect service and for 54 minutes, not ONE CSR could locate my account and I have them the phone number, name, address and even the account number listed on the monthly bills. Eventually I was told that they would work on it and call me back and send an email confirming that they located the account but it's been one full week and of course nothing. It seems mighty strange that when I call in using the registered cell phone, the computer can tell me exactly how much of my bill is due and past due but the CSRs can't locate my account to disconnect the service. I HATE THIS COMPANY SO ABSOLUTELY MUCH THAT I'VE DECIDED TO FORGO CABLE AND JUST USE NETFLIX AND HULU. THESE PEOPLE HAVE ABSOLUTELY TRAUMATIZED ME AND THAT'S NOT EVEN MENTIONING THE ORDEAL I WENT THRU WHEN I RELOCATED FROM VIRGINIA JUST TRYING TO GET MY BILL ADJUSTED CORRECTLY SO I COULD PAY MY BILL. THEY DELAYED AND DELAYED AND DESPITE MY CONSTANT REQUESTS AND THEN HAD THE NERVE TO SEND THE BILL TO A COLLECTION AGENCY WHEN THE BILL HAD NOT EVEN BEEN CORRECTED. AGAIN, I HATE COMAST WITH EVERY FIBER OF MY BEING!
