- Report: #1227107
Complaint Review: Comcast Infinity - Nationwide
-
Author Not Confirmed
Why?
Comcast Infinity
Nationwide, USA
Phone:
1-800-9346489
Web:
http://www.comcast.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Comcast Infinity price changing and taking advantage of seniors Modesto California Nationwide
My mother, which I help out at times since she’s 87 years old, has had Infinity for a few years with TV, phone and Internet. Her modem started having trouble so I took it in to Infinity to exchange. The person at the counter said she could save money each month by switching to a new bundle, adding security. I told the lady we didn’t need security but she said it’d be worth it so she could lower the monthly bill from $192 to $153. There would only be an installation fee of $16.50 for 6 months. Sounded good and my mother had the security added, thinking now her bill would be around $170 a month for six months and then down to $153 a month. Her first bill came and it is $314.17. That’s way higher, and she never used the security system and didn’t want it. She didn’t cancel the security system before 30 days because she’d no idea her bill would be higher than they originally told her in the Infinity office. Now they want $1000 + to cancel the security system that she didn’t need in the first place, plus she has installation fees and a higher monthly bill than before! They definitely tricked her into something she doesn’t need. She has never used the security and never will. So we’ll end up paying $1000 plus for absolutely nothing. Comcast was very dishonest on this matter. What an awful company! Sounds like elder abuse to me. I’ve called several times to Comcast plus gone to their office several times and I get various excuses. I’ve had various responses from, we can take off the security if you sign for a new package, to it’ll cost you $250 to cancel, or cost you $600 or the last one said $1000 plus. They’ve offered me Spanish packages instead (I don’t speak Spanish) and all say my mother is just stuck with the security because she signed. The installer told her she could cancel within 30 days with no penalty, but of course the first bill, charging way more than they originally told her, didn’t come tell after 30 days so we didn’t know we should cancel before the bill came. Sounds like a scam to me. This company is so awful I'll probably just pay the outrageous fee to cancel and never deal with them again. They clearly are taking advantage of an 87 year old that trusted what they said.
