- Report: #1125846
Complaint Review: Comcast Xfinity Home - Internet
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Author Not Confirmed
Why?
Comcast Xfinity Home
Internet, USA
Phone:
1-855-659-6804
Web:
www.comcast.com
Categories:
Business Rating:
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Comcast Xfinity Home improper early termination fee, services not rendered, sudden unexplained charges internet
I wanted to be a triple play comcast customer. I moved in May 2013 and carried over comcast cable and internet to my new home. I added Xfinity home. The exact details now escape me, as it was almost a year ago and I thought it was over. At the time I had kept careful notes.
The products they installed in my home did not function properly, and I know there are several work orders in my file at Comcast. The master panel quit working several times. The phone app would not sync. The lighting controls did not work.
I was out of the countrty May 24-June 5, nervously aware that my home was not being properly monitored.
When I requested a technician there would ofter be a wait of several days. But I continued to try to move forward with comcast, trusting that the company would be able to get their equipment to function properly.
Eventually I gave up. I had all equipment that I did not now own returned to comcast. Company representatives apologized, credited me all monies I had paid, and verbally waived the early termination fee (given that their product did not work and technicians could never repair things in a timely manner.) I started with a new security company and put Xfinity home behind me.
This month, February 2014, I received an extra $1080 on my bill. I have not been able to get a straight answer from Comcast, but I believe this to be an early termination fee from Xfinity Home, which is unacceptable.
