- Report: #1229470
Complaint Review: Comcast Xfinity - Internet
Reported By:
anonymous -
Washington, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Comcast Xfinity
Internet, USA
Phone:
1-800-934-6489
Web:
N/A
Categories:
Business Rating:
(0)
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Comcast Xfinity Deceptive Practices with Internet Services Do Not Buy Your Own Equipment they Flip the Switch Washington PA
Beware of Comcast Internet Service Provider! My rented modem/router from Comcast was dropping me. I researched it and purchased my own modem router. It all worked fine for a while and then I started getting dropped from the internet. I didn't suspect that it was Comcast at first. I replaced my old computer, I couldn't access files for work, and I was really frustrated! I have lost allot of money over this issue! After all the trouble, I called comcast and they said I brought this on myself because I bought my own modem. I was outradged!
I explained that even on their web site they tell you which modems will work with their service. They absolutely force you to LEASE a modem/router for ten more dollars that-- they don't advertise to that fact! I only have internet through Comcast so they make it more expensive for only having that one service.
If I had another option in my area, I would cancel the service. It's overpriced and they want to force you to bundle and Lease--- so more money for them. I am now out the cost of my Modem/router and I am now required to lease their equipment. Right after I resolved the matter with them my internet service was working with my modem/router! This is unacceptable and should be illegal!
