- Report: #1164599
Complaint Review: Comcast - Xfinity - Nationwide
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Author Not Confirmed
Why?
Comcast - Xfinity
Nationwide, USA
Phone:
18665941234
Web:
www.comcast.net
Categories:
Business Rating:
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Comcast - Xfinity - Customer Service Bait and Switch - Signed up for one package, was billed for another (2x as much) Chicago Nationwide
I signed up through Comcast's online service for their advertised Internet Plus package for $29.99 (25mbps internet, 10 tv channels and HBO). When I got my first bill it showed a $69.95 package. I immediately called and wound up on hold for nearly an hour. When I was finally able to speak to a person, I was told that the package I signed up for was no longer available but I could get a similar package for $34.95. I was so frustrated after speaking with 3 different people I was ready to cancel my service.
My husband (who installed the system) convinced me to at least give them a shot since everything was already installed. It has now been two weeks and I have spent hours on hold trying to get a resolution to this problem. In fact, I am currently on hold (and have been for an hour now) waiting for someone from Customer Solutions ... since they are apparently the only department who can help.
This is my 4th day in a row trying to reach Customer Solutions ... I usually give up after being on hold for an hour. This is ridiculous. Each time I call I have to tell my story over again (when they can just read the stupid notes on file). Then I am told I need to speak with Customer Solutions. I even asked if it was possible to have someone from Customer Solutions call me when they are available but was advised that they don't have that ability ... I would just need to wait on hold. This company and their customer service are absolutely horrible! Please save yourself a headache and choose a different company!
