- Report: #712033
Complaint Review: COMCAST - Internet
Reported By:
Beth -
houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
COMCAST
W. TIDWELL Internet, United States of America
Phone:
Web:
WWW.COMCAST.COM
Categories:
Business Rating:
(0)
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COMCAST XFINITY PROMOTION SALES--LIES-LIES Internet
Comcast outsources marketing to agencies they do not have the names nor contact #s of.
A "comcast" rep called me at my home and offered me Internet and home phone for $39.98/mo, no installation, no other charges. I repeatedly asked this question, will there be any charges. The rep recorded the call, supposedly, to verify I was agreeing to leave my then provider. I made sure to ask the question about the fee while being "recorded."
When I got my first bill, there was a $7/monthly recurring fee for modem rental. Despite my requests to locate the tape of the recorded conversation, Comcast could not produce it and said I would have to pay the $7/mo. This was such a scam!!!
A "comcast" rep called me at my home and offered me Internet and home phone for $39.98/mo, no installation, no other charges. I repeatedly asked this question, will there be any charges. The rep recorded the call, supposedly, to verify I was agreeing to leave my then provider. I made sure to ask the question about the fee while being "recorded."
When I got my first bill, there was a $7/monthly recurring fee for modem rental. Despite my requests to locate the tape of the recorded conversation, Comcast could not produce it and said I would have to pay the $7/mo. This was such a scam!!!
