- Report: #106890
Complaint Review: Comcast - Lansing Michigan
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Comcast
1401 E. Miller Road Lansing, 48911 Michigan, U.S.A.
Phone:
888-266-2278
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Comcast Worst customer service on the planet Lansing Michigan
I re-arranged my work schedule so that both Comcast could activate my cable internet and CompUSA could update my computer to handle it. CompUSA did their work like a dream and even offered to come back for free if things did not work properly. Comcast on the other hand. . .
Comcast knocked/rang my door bell while I was in the basement office helping the CompUSA person log onto our computer. While I was working with the CompUSA person, I answered two phone calls--not one of them from Comcast to see if I was really not home.
When I went upstairs to show the CompUSA person out, I found the little note from Comcast on my door. I called the number, explained the situation, and the "customer service" rep told me that the technician had called my home phone (which we had just verified as correct) but was told "no one by that name lived here." I explained that I really couldn't reschedule and asked if the the technician could come back at the end of his day (since he obviously had dialed a wrong number and had not tried a second time). The "customer service" rep said if I didn't here from them in an hour to call back.
I called back in an hour when I didn't hear from Comcast. After 20 minutes on hold, I was told that no one could come until next Thursday--only at times when I had to be at work.
Two more phone calls and one supervisor later, I took the available time and hoped and prayed I would be the late person and could make it home to meet the Comcast "customer service" technician. They kept telling me "You don't understand," and all I could say back was, "No, you don't understand.
Ironically, I know that the cable has been coming into the house since we moved in six years ago. I just didn't want to pay for it, so I was trying to be honest and never hooked up my television or modem.
Leslie
Lansing, Michigan
U.S.A.
Comcast knocked/rang my door bell while I was in the basement office helping the CompUSA person log onto our computer. While I was working with the CompUSA person, I answered two phone calls--not one of them from Comcast to see if I was really not home.
When I went upstairs to show the CompUSA person out, I found the little note from Comcast on my door. I called the number, explained the situation, and the "customer service" rep told me that the technician had called my home phone (which we had just verified as correct) but was told "no one by that name lived here." I explained that I really couldn't reschedule and asked if the the technician could come back at the end of his day (since he obviously had dialed a wrong number and had not tried a second time). The "customer service" rep said if I didn't here from them in an hour to call back.
I called back in an hour when I didn't hear from Comcast. After 20 minutes on hold, I was told that no one could come until next Thursday--only at times when I had to be at work.
Two more phone calls and one supervisor later, I took the available time and hoped and prayed I would be the late person and could make it home to meet the Comcast "customer service" technician. They kept telling me "You don't understand," and all I could say back was, "No, you don't understand.
Ironically, I know that the cable has been coming into the house since we moved in six years ago. I just didn't want to pay for it, so I was trying to be honest and never hooked up my television or modem.
Leslie
Lansing, Michigan
U.S.A.
2 Updates & Rebuttals
Leslie
Lansing,Michigan,
U.S.A.
Why? Because I'm the customer and they screwed up!
#2Consumer Comment
Tue, September 07, 2004
I don't think he was inconvenienced at all. I think he was trying to start the long weekend early. He didn't try making a second call to my home phone to see if he dialed wrong. He also didn't try calling the "back up" number I provided Comcast, which was my cell phone and on my person at the time the technician stopped by. I'm not even sure the technician even tried calling the right number in the first place. After all it was Labor Day weekend in Michigan, so I'm sure he was in a hurry to get "Up North." Besides, I think the fact that the main house door was open (just the screen door was shut), that the dogs were in the back yard, that the television was on, and that the CompUSA truck was parked outside me house, were all good indications that someone was home. Better yet, if the guy couldn't come back that day, why didn't the customer service rep call back right away instead of making me wait for an hour? Sorry, I worked too long in customer service positions to know that I'm getting paid to prevent my customer's incovenience (esp. since they're essentially paying my paycheck). So, I'm sorry. The first alternative that comes along to Comcast for high speed internet, I'm going with them. Similarly, if I ever decide want special television channels, I'm getting a dish.
John
White,Georgia,
U.S.A.
Why should others be inconvenienced for you
#3UPDATE Employee
Sat, September 04, 2004
First of all if you relized that you were unable to hear the door bell you should have left a note for the technician. I have dealt with cable companies before and they can not come to you at the drop of a hat. That would mean cancelling someone who would answer their door when they came. Before you blast Comcast I think you are the one to blame for the siuation.
