Leslie
Lansing,#2Consumer Comment
Tue, September 07, 2004
I don't think he was inconvenienced at all. I think he was trying to start the long weekend early. He didn't try making a second call to my home phone to see if he dialed wrong. He also didn't try calling the "back up" number I provided Comcast, which was my cell phone and on my person at the time the technician stopped by. I'm not even sure the technician even tried calling the right number in the first place. After all it was Labor Day weekend in Michigan, so I'm sure he was in a hurry to get "Up North." Besides, I think the fact that the main house door was open (just the screen door was shut), that the dogs were in the back yard, that the television was on, and that the CompUSA truck was parked outside me house, were all good indications that someone was home. Better yet, if the guy couldn't come back that day, why didn't the customer service rep call back right away instead of making me wait for an hour? Sorry, I worked too long in customer service positions to know that I'm getting paid to prevent my customer's incovenience (esp. since they're essentially paying my paycheck). So, I'm sorry. The first alternative that comes along to Comcast for high speed internet, I'm going with them. Similarly, if I ever decide want special television channels, I'm getting a dish.
John
White,#3UPDATE Employee
Sat, September 04, 2004
First of all if you relized that you were unable to hear the door bell you should have left a note for the technician. I have dealt with cable companies before and they can not come to you at the drop of a hat. That would mean cancelling someone who would answer their door when they came. Before you blast Comcast I think you are the one to blame for the siuation.