- Report: #1424685
Complaint Review: Comcast - Maryland
Reported By:
Lynn -
Owings Mills, Maryland, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Comcast
Maryland, United States
Web:
www.comcast.net
Categories:
Business Rating:
(0)
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Comcast Xfinity Denied Refund Maryland
I had called into Comcast to make a payment agreement. I never set up a pre-arranged payment because I want to control when the money is actually paid. When it came time to pay the bill as agreed, I paid it two days early. However, on the date of the agreement, Comcast took out the payment again. I called them and asked for them to refund the payment because I had other bills that had to paid with that money. Their accounting department denied my request because I still had a past due and they put the rest towards the current bill. I was informed me that I had set up a pre-dated payment. through their computer which was not true because I had set up the agreement date with a CS representative. Comcast just used a card I had on file to take that payment. I have since told Comcst to remove all payment cards and accounts on my profile so that this would not happen again.
Still they have denied my refund and I am forced to go through my bank and their dispute process may take up to 90 days. This is ridiculous.
1 Updates & Rebuttals
Chaiya
Virginia,United States
Just FYI
#2Consumer Comment
Wed, January 24, 2018
Just in case you could switch to another service provider in your area, they all want pre-paid service fees (pay for the month you are going to have their service). Regardless of what their sale tell you, it does makes sense that they want to charge you before you use their service. All companies (e.g. Cox, Verizon, AT&T, etc.) do this. Please be prepared for this type of service payment.
