Tell us has your experience with this business or person been good?
Comcast My mom died, they kept billing her Ripoff Arlington Virginia
My mom died in February of 2006 and I promptly notified the utility companies that she had died and requested final bills for the account. Comcast requested a copy of the death certificate, which I sent.
Comcast did not close the account and when I called, they said I needed to fax them another death certificate.
I faxed the death certificate and called later to make sure they got it. Comcast confirmed that they had received it and said they would be sending a final bill.
Comcast did not disconnect service for several months after my mom had died. I have been sent bills for as much as $250 for service and $50 for equipment. I have had to send 3 death certificates to Comcast to prove my mom was dead. I have spent month trying to get them to send me a final bill, which they did in August via a collections agency. For $160.
From February through August I was trying to close the account. I WANTED to send Comcast money. They refused to close the account and send me a final bill. I paid the $160 just to get the account closed. I hope Comcast is very proud of bilking my dead mom's estate out of an extra $127.