- Report: #1298378
Complaint Review: Comcast - Knoxville Nationwide
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Comcast
1645 Downtown West Blvd Suite 10 Knoxville, 37919 Nationwide, USA
Phone:
800-934-6489
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Comcast Xfinity Deceptive, misleading, over-charging, monopoly, and poor customer service Knoxville Nationwide
First, allow me to start with an issue that transpired on day one of my move. Before I relocated from out of state to Tennessee, I contacted Comcast Customer Support. Everything was pretty smooth at that point. I was told to simply bring the equipment with me to the new home, schedule connection date and time, and be there with someone over the age of 18. Wow! That is easy enough. Unfortunately, they did not tell me that I should not pay my bill. Comcast bills a month in advance. So, when my bill was paid, the money was tied up in another section of the company that the region I moved to had no access to. Long story short, it was about 3 months before the money was returned, sent to correct address, or placed on current bill, and to top all that off, I was told I was getting disconnected for non-payment. When, in fact, I had over paid Comcast by nearly $300, and they owed me money!
Now, let us move on to the final straw that made my decision indefinite to leave this company and absolute, beside horrid customer service!
In Knoxville, Comcast puts a limit on the amount of Internet a household is allowed to use. Once you've reached that limit, they decide to charge you a recurrent fee of $10 for additional Gigabyte usage. Imagine getting a bill in the mail for 100's, even 1000's of dollars, over your normal monthly bill because you used the Internet too much for Comcast's likings. I am not one that downloads a lot of files either. I simply stream Netflix, Amazon, and use PS4 functions. Yes, the PS4 downloads some large files occasionally, but as a customer who already pays an arm and a leg for service, I expect to be able to use it without being charged more. My wife and children stay home during the day. So, with Netflix running for my toddler, that sucks up the data. We are now 3 months into our overage, and we are facing the outrageous charges of going over the allotted amount of Internet Comcast says we can use. Mind you, we already pay nearly $200 a month, but apparently nothing will satisfy the greed of this massive corporation.
I hope Comcast enjoys missing my $200 a month, not including overage fees. I will be giving it to a new company servicing the Knoxville area, WoW! They have no limitations and are nearly half the price of Comcast in every aspect, including cable TV. Goodbye Comcast! Keep doing what you're doing, and you'll find that bad business ethics will only cost you more money as your customers keep leaving you.
2 Updates & Rebuttals
Caps Lock is not necessary
#2Author of original report
Thu, April 07, 2016
Greetings to whoever posted the rebuttal
First, let us clear something up. It took Comcast 3 months 18 days to send me the overpayment check they owed to me. When I asked them to credit my account the overages, the explained they were unable to do so. Then, they informed me I was going to be disconnected for non-payment only 7 days after the billing cycle. Mind you, I had already paid them twice before for more than what I owed. It isn't my fault that their servers are unable to communicate with different regions. Maybe their IT department should look into a fix for this issue concerning bililng.
Secondly, I will address your issue with my overages. Let it be known that Comcast does and did not advise me or any of their customers that they have a 300 gigabyte limit when services connected. Also, I will pay no disconnection fees. I was under no contract. Therefore, I have none. I was a Comcast customer for nearly 6 years until I moved to the Knoxville, Tennessee area. The limitation is something they strickly are doing in only a select few cities throughout the United States. When they charge double for services compared to other providers in my area, restrict or charge for gigabyte usage over 300, and another company does not, why should I stay with them? Why should anyone stay with them when there is a cheaper, more cost efficient, less restrictive, and more customer service based company out there in the local area?
Perhap you are one of the people who enjoy poor customer service and paying more money for the same product. However, I am not. I hope you enjoy the rest of you day, and next time, please educate yourself on an issue before you make yourself look ignorant in front of everyone looking at the internet.
Best regards
Tyg
Pahrump,Nevada,
USA
Just??
#3General Comment
Thu, April 07, 2016
Sorry to say this but YOU are creating your own problem!! You SAY you are JUST streaming yet streaming is the most bandwidth intensive use there is!!! So when YOU are streaming YOU are blowing through your data!!! YOUR overages are YOUR FAULT!!!! So get over it already. As for your billing issue, guess what, IT HAPPENS!!!! They cleared it up for you. Im betting YOU are going to get online next and WHINE about the early termination fee that YOU will have earned by cancelling your services. Typical American consumer responses. Its NOT your fault that YOU go over on data. Its NOT your fault there was a billing issue. What exactly do YOU take responsibility for?? Apperantly NOTHING is EVER your fault.
