- Report: #1170339
Complaint Review: Comcast - Nationwide
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Author Not Confirmed
Why?
Comcast
Nationwide, USA
Phone:
18009346489
Web:
www.comcast.com
Categories:
Business Rating:
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Comcast Xfinity Was told my bill would be a certain amount, was not informed about their hidden fees for service, Bill is 2 to 3 times as much as It was supposed to be when I agreed to use their sevice. Service technition came to house to set up service, instead of using an existing jack they drilled a new hole in the huse to run their line in. They lied about getting a better deal when bundled services. Nationwide
I contacted Comcast/Xfinity to set up service to provide only internet to my home. The customer service rep. talked me into bundling it with TV because they had package that would make it cheaper than just internet service, the price would be 52.00 a month that included the price for the equipment rental, but not taxes. I was not informed about the self install kit and video and the charges that came along with that, I never even received the video. So my first bill was 70.74 not what I was told. I contacted them again to figure out why they had so many additional charges that I was not informed about when I had agreed to use their service, they told me it was the way it was and there was nothing that they could do, but reassured me that my next bill would be the original amount that I had anticipated paying upon initial set up. To my surprise it is more than twice that amount as grand total of $111.67. When I received the equipment router and other equipment, I found that there was not a line coming into the house from the communication lines on the pole outside. So I called to arrange for there technitians to come and re-run a line from the pole to my house. I was unable to be here for them so I had a friend be there so they could get into the house and do their job. The service technitian who came to hook up the service did not even use an existing jack for the purpose of such services, they drilled a new hole in the wall 7 feet away from the existing jack on the same wall, and left all of the dry wall dust and wood shavings on the floor. I could not believe the blatant lack respect to me as an individual in to my home, this goes against, "The Comcast Customer Guarantee" # 4. "We will treat you and your home with courtesy and respect." In addition to them Violating their "Customer Guarantee" #4. They also lied about # 5. " We're here for you, 24 hours as day, 7 days a week to answer questions at your convenience." This is not true at all they do not have anyone available on Sundays at all and during the week at night.
