- Report: #1216412
Complaint Review: Comcast - Washington
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Author Not Confirmed
Why?
Comcast
98038 Washington, USA
Web:
www.comcast.com
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Comcast Xfinity RipOff, Misleading, Not Trustworthy, Horrendous Service Washington
We have been Comcast customers for several years. Last year Comcast installed the new xfinity platform in my home. They also offered me a 1 year promotion for their home security service. We have not had 1 straight month of continuous working service in over 1 year. I called to cancel Xfinity Home Security and they said I had a 3 year contract and it would cost $900.00 to do so. Just last week I had 4 police vehicles in front of my home for a false panic call to the station. On top of this the panic call suposedly came in the the station over 1 hour prior. I am pretty sure if I needed help I would have been dead by the time Comcast and my local police responded. Now I am fighting to not pay a fee to have a false panic call.
The comcast security touch screen was not working properly and had not been since December 2014. Since that time I have had 6 comcast employees or contractors in my home. The last one was so intoxicated on what I do not know but I am acutally fearful to have them in my home. Things have gone missing when they are here so I follow them from room to room. I had been told by one of their contract employees they are paid for every item they touch so If they use a screw driver to mess with a monitor or sensor they are paid. On average they are in my home 1 hour, but most times they spend 3-6 hours in my home. Often times sitting on my sofa making calls to comcast for approval on things they are doing. I had one guy sit on my couch watching a game. Another one disconnected every thing the previous tech did. One uninstalled my thermostat and put a new one in, Now I cannot control the heat from the thermostat, app, or touchscreen. Our cable tv goes on and off constantly. We had a tech come out to install a walll outlet. He too was either hung over or on something. He put a black cable on the side of our house for this outlet. The cable was like a wave line, he left tools in the dirt where he installed the line. We were told the tech would run the line under the house, it took 3 weeks to get the appointment. When the tech showed up he said "oh no I don't do that but you can reschedule with the department that does.
Each time and it's on average 4 times per month a tech is here, they remove what the last tech did and we have a whole other set of worse issues. We are so unsure of the security system we are afraid to use it.
Comcast is absolutely the worst company I have ever dealt with. Allowing people in our home that don't have a clue what they are doing is awful. I was on the phone with them again today about our internet. They transferred me to the Internet Specialist department. The female who answered did not know what a server was and she was not sure how to configure my printer with the wi-fi. She did give me a phone number to the manufacture of my printer, when I called it, guess what it was the wrong number.
We pay over 280.00 monthly. Our service never works for more than 1 day straight. This cannot be what our consumer protection agencies see as good business.
