Mike Collins
Plano,#2REBUTTAL Owner of company
Sat, November 12, 2011
It saddens me that I am having to respond to such ridiculous allegations when we do everything we can to help our clients.
Sadly, like every other business has experienced, there are times when clients sign up for and agree to terms in a contract, then try and alter terms of that agreement and/or never follow through with them properly in the first place.
This is unfortunately one of those prime examples. This disgruntled former client failed to follow the terms set forth in the agreements they signed up for initially, then when they wanted to alter the terms to their benefit, they were, of course, held accountable for what they signed up for.
We strive to provide all our clients the highest level of customer satisfaction possible and also the benefit of the doubt to try and work to resolve any issues that arise amicably and agreeably for both parties. There just are some people that don't follow anything they sign up for and there are always consequences to those actions.
This former client decided he just didn't want to pay for the service any longer, regardless of what the term of agreements stated they signed up for and also without properly cancelling their program at all, per the
agreements, which was an obvious pattern based on this former clients credit history.
After numerous attempts to resolve the matter both via phone and email, we were left with no choice but to submit their files to collections. We never want to be forced to resort to that and are always our last approach to a problem, but it all rests in the hands of the clients and the choices they make.
We are in the business of helping credit challenged clients get back on their feet and repair negative issues contained in their reports, we have over 14 years experience in the credit/debt industry and we understand that along the way, there are just going to be people who don't follow the rules. We always work to help our clients achieve all their goals of having a better credit files but...clients must help themselves and be willing to follow the
guidelines set forth if they want to achieve their goals and dreams.
I apologize in advance for anyone having to waste time reading these posts but I felt compelled to tell the truth about the situation and anyone that has questions regarding our policies or our business, we welcome any inquiries, we have nothing to hide.
We are in the business of helping people; we want our clients to understand how our service helps them and how they help themselves to a better future with having good credit.