Lori
Reno,#2Consumer Comment
Fri, August 03, 2007
We bought my 16 year old son a Toshiba laptop for Christmas and ended up taking it in multiple times because it would smoke (we know its a bad habit but we could not get it to quit!). Even the tech in Reno smelled it. We would get it back saying nothing is wrong and it would smoke again. I have lost count how many times we took it in. When we bought it we were also conned into buying the extended warranty that they don't honor. We had problems with the power cable connection and it would not charge the battery unless you jiggled it and got it just right. When we dropped it off the unit turned on, and we demonstrated the problem. They contacted me a couple of days later saying that there was water damage done to the unit and it voided the warranty. I had them email me pics and had my tech manager at my office look at it. He said with that amound of damage it would not have done anything, and never would have turned it. Which it now does not do. Since it worked when we dropped it off its pretty obvious they caused the damage. I filed a BBB complaint but nothing happened. I have tried to call numerous times with no response. I am going to try the lemon law thing next but I want in on your law suit. Contact me when you find someone to take it. I have all my documents still and a very expensive dust collector to support my accusastions.
Richter
Suffolk County,#3UPDATE EX-employee responds
Thu, February 09, 2006
i fel your pain anguish and lament. i understand what its like to be without a computer. I quit from working for comp usa cause the sales manager is an insecure bully and the srvice manager is a cranky ol wanker. but anyways if you got it from a person in business atire not a red shirt theyhave quotas to meet and dont know wha they are selling 90% of the time. everything is put on a -G- ticket and they get barely anything for the sale. well, I am more then willing to give information on comp usas practices and see they get prosecuted for scamming and illegal false advertising. If your county or where you live has a consumer affairs person contact them and let the D.A. investigate. They been sued for rebates in the 90's and their stock is on the mexican stock exchange. hope this info is of use.
Steve
Bradenton,#4Consumer Suggestion
Mon, January 16, 2006
I bought a Toshiba Satellite back in 10/2002. Same problems you mentioned, but also with mine it had a yamaha sound card tat had incompatible and unstable drivers. No available upgrade for Toshiba systems from Yamaha except a generic driver. Multiple system crashes, blue screen errors, etc. Back to Comp USA 3 times, back to Toshiba for 7 weeks once, still same problems. Had to buy another laptop as I was on the road 48 states running a trucking business. I will NEVER buy anything else from Comp USA and will NEVER buy another Toshiba product. They are JUNK! I even had the 3 year extended warranty that included a one time replacement if not able to be fixed properly. They would not honor it! I didn't have time to deal with them anymore or go to court, as I would have lost more money with the downtime and expenses than it cost me to just buy a new laptop. I have an HP now from Circuit City. No problems. And $1200 less than the Toshiba was, with more features!
Kurt
RoyalOak,#5Consumer Comment
Sun, January 15, 2006
I used the Lemon law against Toshiba, and settled with them. I got my money back and for my time lost while it was in the shop numerous times too. Closing this case ,happy now.