- Report: #633408
Complaint Review: Compu-Electronics Sales - Cleveland Ohio
Reported By:
Mickey1 -
Pulaski, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Compu-Electronics Sales
34675 Melinz Parkway Cleveland, 44095 Ohio, United States of America
Phone:
4402411200
Web:
Categories:
Business Rating:
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Compu-Electronics Sales Sold me a used computer that was suppose to be new Cleveland, Ohio
On August 15, 2010 I bought a computer from this place at a Liquidation Sale in Roanoke Va. The saleman told me it was a new computer with a 5 year warranty through Gateway. He showed me where it had a dual core processor and 64 bit operating system. Well I got the computer home and it has a VIA C7-D processor 1800 MHz 1.60 GHz 32-bit operating system. Then I emailed Gateway to check on the warranty and guess what? No 5 year warranty, the computer was sold to a company called Renovate that only sales refurbished computers. I then emailed that company which told me that there was only a 90 warranty and they were very upset that Compu-Electronics were selling their computers and 'new'.
I then called Compu-Electronics for 2 days trying to get my money back. I finally talked to a 'staff member' Kevin and he was one of the rudest obnoxious people I have ever talked to. He would not let me talk, he talked over me and would not listen to anything I had to say. He said they would take the computer back but would charge me a 40% restocking fee. He said I signed the receipt excepting the computer. I told him that what I signed for was not what I got and that was fraud. So now I have filed a report with the Better Business Bureau. Come to find out there have been 60 complaints filed against this company in the past 36 months. So people watch out! This company is not what they say they are. PLEASE BEWARE!
2 Updates & Rebuttals
Compu Electonics
Cleveland,Ohio,
United States of America
Customer Service
#2UPDATE Employee
Mon, December 27, 2010
Hello, I would like to address your concern with our company.
I understand that you have been sold a laptop with a 5 year warranty and have been having some problems with it. Unfortunately no manufacturer provides a warranty that is longer than 1 year unless you buy the extened warranty. If you have a five year tech support that is a little different.
However it is not a problem the warranty situation can absolutely be resolved.
As far as Kevin is concerned, there is a restocking fee but I do apologize for his rudeness. Thankfully he is no longer working for our company and we have a much more courteous customer support team without him.
Dont hesitate to call us our number is 1-440-241-1200 we are open Tuesday through Thursday.
Compu Electonics
Cleveland,Ohio,
United States of America
Technical Support
#3UPDATE Employee
Mon, December 27, 2010
Hello, I would like to address your concern with our company.
I understand that you purchased a laptop with a 5 year warranty and have been having some problems with it. The warranty situation can absolutely be resolved. If you say you have a 5 year warranty we will fix the issues that you are having with your laptop.
As far as Kevin is concerned, I do apologize for his rudeness. Thankfully he is no longer working for our company and we have much more courteous customer support without him.
Dont hesitate to call us our number is 1-440-241-1200 we are open Tuesday through Thursday.
