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Sherman Oaks,#2UPDATE Employee
Mon, January 05, 2009
Greetings Ripoff Report Users, This allegation is totally false. We understand contractors need to receive quality leads. ConstructionDeal.com offers a guarantee that all leads we deliver will be valid. We back up that guarantee with a credit towards a future lead on any lead that a contractor is unable to make a bid on. NC in Rancho Cordova is correct about a plan change. ConstructionDeal.com did convert his account in November of 2008 after email notices had been sent out. In addition to emails before the conversion, ConstructionDeal.com sent an email on the date of conversion. Customers that did not agree to use the new service had 30 days to receive a complete prorated refund. This customer did not exercise the refund option so we prorated the credit amount and applied it towards new leads. NC in Rancho Cordova was charged $69.00 under the new plan structure and was refunded that amount upon his/her request. ConstructionDeal.com strives to offer the best service in the industry. We have been doing business for 5 years and in that time we have had no complaints on Ripoff Report and have an excellent rating with the Better Business Bureau. We stand by our contractors and do everything possible to assist them. The allegation that ConstructionDeal.com is a fraud is totally bogus and has absolutely no basis. We have thousands of satisfied contractors around the country. We have never defrauded or cheated any customer and it is unfortunate this customer has chosen this medium to vent his/her un-satisfaction. ConstructionDeal.com takes its reputation very seriously and we are available to answer any questions at 866-663-4711 or we can be reached by email at [email protected]. Kindest Regards, The ConstructionDeal.com Team