- Report: #1486924
Complaint Review: Consumer Affairs - Nationwide
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Author Not Confirmed
Why?
Consumer Affairs
Nationwide, United States
Web:
consumeraffairs.com
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Consumer Affairs Censored otherwise legal, comprehensive reviews of large companies Nationwide
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Our family has used Consumer Affairs for years to check out companies we're considering doing business with because we trusted that anyone could leave a review about any company so long as the review wasn't crass or illegal. Over that time, we've also left some reviews, about a dozen over 10 years, when we've had an especially bad experience with a company. Tonight we had reason to review the reviews we thought we'd published. We were incensed to find the negative reviews we'd left on the largest companies were censored ("do not meet our guidelines"). When we looked carefully at Consumer Affair's guidelines, we couldn't find a single guideline we had violated. Nor did any of our reviews break any laws. Although they expressed our dissatisfaction with services, our reviews never named any individual or came across as remotely hostile. We were, instead, honest about the way we'd been treated--and had evidence to corroborate our reviews (receipts, emails...). It's noteworthy that instead of telling consumers HOW we've violated their review terms, Consumer Affairs just censors reviews.
Consumer Affairs refused to publish our negative reviews of large companies despite asking for detailed reviews. We've been reading online how the online review systems are often rigged and are ashamed to have become imbroiled in this deception (hiding information). Our family no longer trusts Consumer Affairs. After all, if OUR mildly negative reviews have been censored out of existence despite not violating any of Consumer Affairs' published guidelines, we imagine quite a few other negative reviews have been washed off the review system. This is selective bias distorts the image of companies and invalidates Consumer Affairs as a repository of frank, comprehensive, verifiable consumer reviews of companies.
Goodbye, Consumer Affairs.
