- Report: #320584
Complaint Review: Consumer Portfolio Services - INVINE California
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Author Confirmed
Why?
Consumer Portfolio Services
Po BOX 57071 INVINE, 92619-7071 California, U.S.A.
Phone:
800-979-0844-2818
Web:
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Consumer Portfolio Services Ms. brown left "my private info on my answering machine",and Ms. Brown said "would put down unwilling to cooperate" (for info that was'nt required) INVINE California
I was contacted Twice on 3/18/08 by Ms.Brown and another rep at ext 2889 Ms. Brown left "personal info on my answering machine" and also went on how she "left so many messages" (not needed) or the second call from rep at ext 2889 the second rep didnt give a name Just said "this is cps you "finance company" again (not needed) both messages were recorded.
I called 3/19/08 spoke with Ms. Brown Made a payment informed Ms.Brown again that I was unemployed and apologized for being late gave Ms. Brown my unemployement info. Ms.Brown started probing for my wife's info I told Ms. Brown I will be handling this not my wife you have all my info Ms. Brown said if you dont want to gives your wife info then I'll just put down your "refusing to Cooperate" at that point I ask for a supervisor spoke with tony at ext 2818 said she was Ms.browns supervisor I told her about the calls on 3/18/08 and what just happen on the phone.
Tonya ask to hear the recordings I told tonya I would call her back with recording called back in about 5 mins to let tonya hear messages then instantly transfered to a man Who didnt gve a name I played the recording for him the male said he could only bump up my pay dates to gve me more time to pay carnotes I told the male I was very upset no thank you and have a nice day.
Chris
Euclid, Ohio
U.S.A.
I called 3/19/08 spoke with Ms. Brown Made a payment informed Ms.Brown again that I was unemployed and apologized for being late gave Ms. Brown my unemployement info. Ms.Brown started probing for my wife's info I told Ms. Brown I will be handling this not my wife you have all my info Ms. Brown said if you dont want to gives your wife info then I'll just put down your "refusing to Cooperate" at that point I ask for a supervisor spoke with tony at ext 2818 said she was Ms.browns supervisor I told her about the calls on 3/18/08 and what just happen on the phone.
Tonya ask to hear the recordings I told tonya I would call her back with recording called back in about 5 mins to let tonya hear messages then instantly transfered to a man Who didnt gve a name I played the recording for him the male said he could only bump up my pay dates to gve me more time to pay carnotes I told the male I was very upset no thank you and have a nice day.
Chris
Euclid, Ohio
U.S.A.
1 Updates & Rebuttals
Jamie
Wathena,Kansas,
U.S.A.
Know your rights
#2Consumer Comment
Tue, June 24, 2008
These companies are, by law, required to follow FDCPA guidelines. Now, having said that, they do not always do so. There are those collectors who will say and do almost anything to get a return call or payment. If you have these phone calls on tape, file a complaint online with the FTC. I had a company call my mom's once and left a meassage on her machine and told her that I was forty days late with my payment and they needed to get a message to me or "else." I filed a complaint, and I have never heard from them again. Now, this was not a vehilce loan that they were after, but the same laws still apply. Go to www.ftc.gov and read over the Fair Debt Collection and Practices Act. It outlines what companies can and cannot do in regard to collection of money. Good luck to you on this! Also, my boyfriend's truck is financed through CPS, so I feel your pain.
