Complaint Review: Continental Warranty - Malibu California

You are still whining about how we talked to you 2 years ago Mike? Who what a tough guy, I thought men from New Jersey were like from Goodfellas, wow when I lived in Philadelphia everyone tried to be so tough, things must have changed if a "Honest Loan Officer" Like Mike R is still complaining because we tried to hard sell him 2 years ago. Mike go to a grocery store, buy some tissues and tampons and move on buddy. As to the "ripoff" of Continental, every contract we sold is still honored 100% by Premier Dealers Services (Great American Insurance Company) or Royal Administration Services (Lyndon Property Insurance Company) If you have difficulty getting money back or a claim paid, those insurance companies will honor it 100% We are not the scum people like Mike and Ex Employee try to make it out to be, they are just immature aol chatroom punks with nothing better to do, take their words with a huge grain of salt. And consider this, Ex Employee works for a warranty company in LA, something with Dependable in the name and Mike R works in the loan field, they have about as much right to call someone a scum or a rip off as Bill Gates calling someone a geek, so consider the source and call Great American or Lyndon with any problems Lonnie

Listen you former employee. How come you didn't say this before they went out of business. Now that you lost your job, and you're pissed you want to help people. Are you giving out refunds, are you paying for the Claims Dura Lube will never pay for? No, you're not. And you are no better than you were about five months ago. Now you want to help, when it's too late. This is crazy, up until the end of the year you were ripping people off. Now you're a good guy? That's BS. That's like Jeffrey Damer trying to help murder victims. What is wrong with you man.

HERE IS THE FACT, ACCORDING TO JOE FLYNN, FORMER CEO OF CONTINENTAL WARRANTY: PRO-RATED REFUNDS ARE PAID OUT OF THE COMPANIES POCKET, NOT THE INSURANCE COMPANY. Since the plan was purchased in 2005, there is no more finance plan. The plan has been paid for. Since Continental Warranty purchased the warranty from Marathon and then RESOLD the plan to the customer at an increased price, the majority of the refund comes from Continental, not Marathon. Former Employee, Continental Warranty victim watch dog

I just recieved an email from the client who wrote this report and am getting the issue resolved. I definitely empathize for the delay on the refund, this was a plan sold from an insurer we haven't used in over 3 years, Marathon, one reason we stopped using them was very slow results on issues like this. Not an excuse, we still should be more timely on the pro rated refund of this client. However this complaint alleges we don't answer our phones, that is simply not true, if you are reading this and you feel we don't answer our phones dial: 1-866-989-9100 Extension 3 Sales and Marketing - 1-877-294-3579 Customer Service 1-866-773-6442 Claims Great American 1-800-871-0467 Claims Royal Administration All of these phone numbers are valid, not under "construction" and the idea that someone has left six months worth of messages would go unanswered is obsurd. Via email contact me at [email protected] with any questions, which by the way Alysia did while writing this report on my company and I have responded. Lonnie Pitts Welcome Center Manager