- Report: #866747
Complaint Review: Cool Air Usa - Mimai Florida
Reported By:
Solerman -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Cool Air Usa
444 Brickell Ave Mimai, 33131 Florida, United States of America
Phone:
Web:
http://www.coolairusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cool Air Usa Terrible Service Mimai, Florida
I called this Company to visit my AC unit. Their workers came quite promptly and appeared very courteous. I paid for the service call, which is $200. And to seek other opinions, as they claimed the repair work would be quite exorbitant.
One worker, who is more the salesman, was very aggressive, rude, using unsavory tactics. I realized that they were not there to help me - but to take advantage of the situation. He was adamant that my problem was not what I suggested. I
called another Company, which has been in business for 20 years, and they diagnosed the problem, and were able to repair the AC system for 1/4 of what these Cool Air guys were trying to sell me. And they keep trying to sell, even after I said that I would be seeking another opinion.
One worker, who is more the salesman, was very aggressive, rude, using unsavory tactics. I realized that they were not there to help me - but to take advantage of the situation. He was adamant that my problem was not what I suggested. I
called another Company, which has been in business for 20 years, and they diagnosed the problem, and were able to repair the AC system for 1/4 of what these Cool Air guys were trying to sell me. And they keep trying to sell, even after I said that I would be seeking another opinion.
1 Updates & Rebuttals
Cool Air USA Inc.
Davie,Florida,
Please call us 954-915-1155 ext 208 ask for Maria
#2REBUTTAL Owner of company
Tue, December 24, 2013
My name is Maria I am in charge of Customer Assurance Rapports. Please accept our sincere apologies for any inconvenience you may have experienced as a result to our service. Unfortunately, we did not meet your expectations. This is certainly not the way we want our customers to feel when we finish a job. Our Customer Concerns is important and we take pride in ensuring everyone's satisfaction. We strive for perfection, I am providing this number 954-915-1155 ext 208 or Sean ext 200 so you may contact us to resolve all the issues you mentioned. I welcome your questions and comments regarding this matter and look forward to speaking with you. As a testament to strive for perfection we take the added steps to ensure that we provide you with the highest level of service simply because our customers are important to us and they deserve the very best.
