- Report: #616971
Complaint Review: Costa Cruises - Hollywood California
Reported By:
Jibran -
Vancouver, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Costa Cruises
Costa Cruises, 200 S Park Road, Suite 200 Hollywood, 33021 California, United States of America
Phone:
1-800-247-7320
Web:
http://www.costacruise.com/
Categories:
Business Rating:
(0)
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Costa Cruises Maurice M. Zarmati STOLE our honeymoon money because the volcano eruption and Italian airports closed were our fault!!!?? Hollywood, California
We booked a cruise with Costa Cruises through their affiliate site.
We were suppose to start from Venice. Booked airline tickets and ready to go on our honeymoon.
Than about 2 days before our flight, the volcano erupted!
All of EUROPE closed down and our cruise was in 2 days (SUPER RARE DISASTER!).
How is my wife and I suppose to go to another continent without a plane in two days?
By swimming like a dolphin???!!!
Anyways - emailed the affiliate and costa cruises - no response and the response we got was the ship is sailing because it hasn't been effected by the volcano. OFCOURSE NOT because its a ship - PEOPLE got affected and their once in a life time plans got effected - not a SHIP!!!
We didn't event want a refund - just so they can re-schedule - but they gave us ZERO OPTIONS! absolutley ZERO. Their defense was we didn't purchase the small insurance fee??? WOW!!! I DIDN"T KNOW YOU GUYS HAD VOLCANO PROOF INSURANCE???? UNBELIEVABLE REALLY!! but now I dont want a refund BUT my MONEY BACK that Costa Cruise STOLE - How can you guys live like that or do business like that?
We paid over $3000USD
I have all the email communication with these low lifes.
We were suppose to start from Venice. Booked airline tickets and ready to go on our honeymoon.
Than about 2 days before our flight, the volcano erupted!
All of EUROPE closed down and our cruise was in 2 days (SUPER RARE DISASTER!).
How is my wife and I suppose to go to another continent without a plane in two days?
By swimming like a dolphin???!!!
Anyways - emailed the affiliate and costa cruises - no response and the response we got was the ship is sailing because it hasn't been effected by the volcano. OFCOURSE NOT because its a ship - PEOPLE got affected and their once in a life time plans got effected - not a SHIP!!!
We didn't event want a refund - just so they can re-schedule - but they gave us ZERO OPTIONS! absolutley ZERO. Their defense was we didn't purchase the small insurance fee??? WOW!!! I DIDN"T KNOW YOU GUYS HAD VOLCANO PROOF INSURANCE???? UNBELIEVABLE REALLY!! but now I dont want a refund BUT my MONEY BACK that Costa Cruise STOLE - How can you guys live like that or do business like that?
We paid over $3000USD
I have all the email communication with these low lifes.
