- Report: #1333439
Complaint Review: Costco Wholesale Corporation - Nationwide
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Author Not Confirmed
Why?
Costco Wholesale Corporation
Nationwide, USA
Phone:
800-463-3783
Web:
Costco.com
Categories:
Business Rating:
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Costco Wholesale Corporation Installing broken , damaged , chipped , cut and poorly made windows into my home. Nationwide
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Costco installed poorly manufactured windows in my house in July and I am still waiting for them to fix it. They should have had the windows installed in a few days but the installer said he works by himself so it will take one week. He took a couple of weeks because he kept on leaving to go do other jobs. He had another guy to help him with the larger windows but he warned me that this guy had just worked all night and is very tired . The two of them pushed the windows up the two ladders , sliding the inside facing up the ladder putting large scrapes in the vinyl windows. They almost lost the windows a couple of times when they were lifting them over their head and were muttering about how they should be paid more for triple pane windows. He wouldn't clean up until the end so we had broken windows all over around our home in the garden and leaning up against our neighbors fence for the two weeks (I have all the pictures) . I called Costco and they said they will send out the President of their window division. He came out and said the windows are fine and that it is impossible for them to make them any better. When I emailed Costco Service the pictures they said that the windows shouldn't have left the factory or have been installed by the installer in the condition they are in and the window manufacturer will get them replaced in three weeks before the cold weather. That was September 9th . A couple of weeks later Costco emailed back and said they would give us $4500.00 to accept the existing windows or install the new windows . We chose new windows and now Costco emailed back and have said they have changed their mind and that they should be able to send someone out to repair them on site. I was promised new windows by Costco by email and now they are going back on their word. I paid for new windows not refurbished ones and do not accept that as a solution. I have been waiting for a long time to get this resolved and have been told to just be patient and they will take care of it as they pride themselves on their Customer Service. I really want my money back from them so I can get proper windows installed by someone else but at the least they should replace the windows like they said they were going to.
