- Report: #1185460
Complaint Review: Costco/Wireless Advocates - Select State/Province
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Author Not Confirmed
Why?
Costco/Wireless Advocates
Select State/Province, USA
Phone:
1 888 369 5931
Web:
http://membershipwireless.com/index.cfm/go/shop/do/browsePhones?utm_campaign=VZW_phones&utm_source=C
Categories:
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Costco/Wireless Advocates Things have changed over the years. Kennewick Washington
Our trip to costco/wireless advocates started September 21, 2014. Victor was to order 4 iphones. 2 of the phones were to arriving on October 3, 1 on October 17 and the other on October 24. We started this processes at 3:30 and the first contract printed out at 16:15:52PDT the last contract Printed 16:50:55. But there were errors and problems. Just by placing the order they changed our contract. so we where paying for data even though the current phones we had didn't do data. So we tried till past closing to get it fixed and in the end they told us to go to the verizon store. I went back the next day and told them that they should spend the time to fix it because they were the ones to mess it up. On Friday the 26 of September we were given new printed contacts to sign and started the process again. I had been in the store 3 times trying to get the order corrected. What a waste of time. The only bright side to this story comes now. We received 3 Phones on October 3. As of today Oct 28th I am still out 1 Phone. My verizon bill is charging for data even though the Phone I use doesn't do data. And Verizon shows the Phone shipped out Fed EX on Oct 23, 2014. and was signed for on October 27, 2014 by Costco / Wireless Advocates in Seattle/Auburn Washington. I have spent a number of hours trying to locate the phone. Costco/wireless advocate associates say we get the phones when we get the phones. They won't call and check on them and they say they can't look at our verizon account and fix any of the errors they made to our account by placing the order. They told us to go to Verizon. I received a $10 discount on the phone and a car mount but the time I spent was worth well over the added benifits that costco claims to give. Never again will I buy my phone from Costco/Wireless advocates. My recommendation to anyone wanting toby thru costco/wireless advocates; Don't do it. Go directly to the carrier.
