- Report: #297458
Complaint Review: Cottman Transmission - Greensboro North Carolina
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Cottman Transmission
4407 Landover Rd Greensboro, 27407 North Carolina, U.S.A.
Phone:
336-315-5510
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Cottman Transmission System Computer Damage when it went in for Transmission Greensboro North Carolina
Transmission went out in my car; an accepted fact. Had the RAV 4 at two other service supplier before taking to Cottman. Both very reliable and honest. I can confirm through them that my auto's system computer was reading and working fine. Rather than risk further damage, I had the car towed on a flat bed from each provider. Other than short test drives the car was not driven. When it got to Cottman I was told the computer system was totally dead and they couldn't even get a reading and that my transmission had a busted drum.
This after the previous service providers had told me exactly what readings were coming up. They then proceeded to tell me Toyota Knew about the problem and had even extended the warranty but I was outside the mileage. I have never had a complaint about Toyota and this is my second. The transmission I accepted because I failed to do proper maintenance, but the computer was just fine until they got hold of it.
my $1500 to $2000 job turned into almost $3400. I told them to pack it up and I was sending someone to pick it up. They then told me I owed them $350 for the diagnostic ( yes they took my transmission apart). The point is I have searched Toyota all over the web, never was there a single mention of an extended warranty or that the computer was bad and caused transmission problems ONLY O2 sensory false readings.
The first complaint I read on this site was a woman, well so am I and I am sick and tired of being ripped off by service providers. I will pay the $350 to get my car back, but I have already called the Magistrates office and both Service technicians that had my car previously. And lastly I was talking about the situation at work and a co-worker came up and told me HIS story about how he took his car there and his computer suddenly went dead as well, 8 months later his auto was finally driveable.
I would like to hear if anyone else had their computer suddenly die at Cottman. Its my understanding this is a very easy and undetectable thing to do to a car.
Pam
High Point, North Carolina
U.S.A.
This after the previous service providers had told me exactly what readings were coming up. They then proceeded to tell me Toyota Knew about the problem and had even extended the warranty but I was outside the mileage. I have never had a complaint about Toyota and this is my second. The transmission I accepted because I failed to do proper maintenance, but the computer was just fine until they got hold of it.
my $1500 to $2000 job turned into almost $3400. I told them to pack it up and I was sending someone to pick it up. They then told me I owed them $350 for the diagnostic ( yes they took my transmission apart). The point is I have searched Toyota all over the web, never was there a single mention of an extended warranty or that the computer was bad and caused transmission problems ONLY O2 sensory false readings.
The first complaint I read on this site was a woman, well so am I and I am sick and tired of being ripped off by service providers. I will pay the $350 to get my car back, but I have already called the Magistrates office and both Service technicians that had my car previously. And lastly I was talking about the situation at work and a co-worker came up and told me HIS story about how he took his car there and his computer suddenly went dead as well, 8 months later his auto was finally driveable.
I would like to hear if anyone else had their computer suddenly die at Cottman. Its my understanding this is a very easy and undetectable thing to do to a car.
Pam
High Point, North Carolina
U.S.A.
1 Updates & Rebuttals
Plw
High Point,North Carolina,
U.S.A.
Cottman was Right, Communication caused the problem
#2Author of original report
Wed, February 06, 2008
I will let people know when I'm wrong and in this case I was, but as I just told the gentleman at Cottman, take the time to explain and then misunderstandings like this won't occur. Don't assume that a woman will not understand. We are on our guard when it comes to auto repair and there are some of us out there that will question and argue. Out of necessity we have had to learn about the cars we drive. The gentleman at Cottman was 100% correct about the computer in my RAV 4 being bad and that it led to my transmission going. Take the time gentlemen to make your point clear, don't cut corners to shorten the conversation. As Cottman and I just learned the word can spread fast when a CUSTOMER is not happy. So to Cottman, I apologize for the slam on this website, but it could have all been prevented if 4 little words had not been spoken..."Your computer is dead". I did know better than that. Also thanks to Toyota for your quick response to my dilemma and honest answers to my questions. Thanks Jody for listening today and not turning it into another battle of wills. Pam
