Plw
High Point,#2Author of original report
Wed, February 06, 2008
I will let people know when I'm wrong and in this case I was, but as I just told the gentleman at Cottman, take the time to explain and then misunderstandings like this won't occur. Don't assume that a woman will not understand. We are on our guard when it comes to auto repair and there are some of us out there that will question and argue. Out of necessity we have had to learn about the cars we drive. The gentleman at Cottman was 100% correct about the computer in my RAV 4 being bad and that it led to my transmission going. Take the time gentlemen to make your point clear, don't cut corners to shorten the conversation. As Cottman and I just learned the word can spread fast when a CUSTOMER is not happy. So to Cottman, I apologize for the slam on this website, but it could have all been prevented if 4 little words had not been spoken..."Your computer is dead". I did know better than that. Also thanks to Toyota for your quick response to my dilemma and honest answers to my questions. Thanks Jody for listening today and not turning it into another battle of wills. Pam