- Report: #11268
Complaint Review: Cottmans Transmission - Bakersfield California
-
Author Not Confirmed
Why?
Cottmans Transmission
5843 Rosedale Highway Bakersfield, 93308 California, U.S.A.
Phone:
661-325-2200
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cottman's Transmissions Rip-off. Left me stranded after spending $2516.68
I broke down in Bakersfield California and took my car to Cottmans Transmissions. I was told they have a "nationwide warranty" and excellent customer service.
After a week I was told my car was ready to pick up and was billed $2516.68 for a complete rebuilt transmission. That was in June of 2000. Here it is January of 2002 and I have NEVER had my car for more than 2 weeks without the transmission going out again. I live 350 miles from Bakersfield, there is another Cottman's right near my home, but the "nationwide warranty" the advertise is false. All you can do is call the shop that did the work originally and they decide what to do with your car. They have had my car 7 times. They come and pick it up (when they feel like it) it has sat waiting to be picked up for as much as 2 weeks. They trailer it back to Bakersfield and then they keep it for a week or 2 and return it. They have supposedly rebuilt the transmission 3 times. It still does not work.
They then installed it with the incorrect bolts, stripping out the engine black and REFUSED to fix that at all so my starter falls out. That extra repair cost me $1050.47
I have yet to get an apology and their EXCELLENT customer service just told me they cannot do anything but let them know I complained. I told her I was going to report them to the Beter Business and sue them and she said "do what you have to do, I have done all I can."
In closing. Cottman's does not stand by their work or there warranty. I would NEVER recommend anyone take their car there and BEWARE.
After a week I was told my car was ready to pick up and was billed $2516.68 for a complete rebuilt transmission. That was in June of 2000. Here it is January of 2002 and I have NEVER had my car for more than 2 weeks without the transmission going out again. I live 350 miles from Bakersfield, there is another Cottman's right near my home, but the "nationwide warranty" the advertise is false. All you can do is call the shop that did the work originally and they decide what to do with your car. They have had my car 7 times. They come and pick it up (when they feel like it) it has sat waiting to be picked up for as much as 2 weeks. They trailer it back to Bakersfield and then they keep it for a week or 2 and return it. They have supposedly rebuilt the transmission 3 times. It still does not work.
They then installed it with the incorrect bolts, stripping out the engine black and REFUSED to fix that at all so my starter falls out. That extra repair cost me $1050.47
I have yet to get an apology and their EXCELLENT customer service just told me they cannot do anything but let them know I complained. I told her I was going to report them to the Beter Business and sue them and she said "do what you have to do, I have done all I can."
In closing. Cottman's does not stand by their work or there warranty. I would NEVER recommend anyone take their car there and BEWARE.
1 Updates & Rebuttals
Carol
Fort Washington,Pennsylvania,
Cottman's Home Office Rebuttal to Rip Off Report
#2UPDATE Employee
Thu, April 11, 2002
April 11, 2002 Cottman Transmission Systems, Inc. (Cottman) is a national franchise company celebrating their 40th year in business. There are more than 300 individually owned and operated franchised Cottman Centers across the Nation. Our longevity and continued growth in the market place is due in no small part to our commitment to customer service. The Home Office of Cottman Transmission maintains a Customer Service Department with representatives available to receive calls between 9:00 a.m. and 8:00 p.m. (EST), Monday through Friday. Cottmans' Customer Service Department strives to bring about the best possible solution for each complaint received by working with the customer and the individual franchisee. Cottman remains committed to assisting all Customers in keeping with our continued goal of 100% satisfaction. Sincerely yours, INTERNATIONAL CUSTOMER RELATIONS Carol A. Iacullo Director - Customer Relations
