- Report: #1459840
Complaint Review: CouponCabin - Highland Indiana
Reported By:
stockjock -
San Diego, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
CouponCabin
9445 Indianapolis Blvd. Suite 157 Highland, 46322 Indiana, United States
Web:
http://www.couponcabin.com
Categories:
Business Rating:
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CouponCabin CouponCabin.com Reneged on offer, closed my account, blocked my IP Highland Indiana
I have used CouponCabin for quite some time and never had a problem, until now.
On Sunday, September 2, 2018, I received an e-mail from CouponCabin informing me that the first 8 who clicked through would be offered $100 off a $100+ purchase at homedepot.com.
I monitored the time closely and at the appropriate time, I clicked through and was successful at obtaining the offer.
I had been looking for a lamp, so after a period of time, but prior to the offer's expiration, I found one that I wished to purchase. I clicked through the link several times to ensure that it was active.
I also read the fine print carefully. Disable ad blockers: check. Make sure cart is empty first: check. Home delivery only, no in-store pick-up: check.
Purchased the lamp and everything seemed fine.
On Tuesday afternoon, September 4, 2018, I attempted to login to CouponCabin to ensure that the offer had been processed properly. However, I was unable to login.
When password resets didn't work, I contacted the company. I was very quickly offered the following message, which made zero sense to me.
Hello, Brad.
Our security system has identified your account ([email protected]) and multiple computer networks that your account has accessed (including but not limited to Internet Protocol address: as severely violating the terms and conditions of CouponCabin's cash back program. As a result, your account has been permanently closed and the cash back has been forfeited.
I asked for a further explanation but have not received one to date.
Meanwhile the lamp has been ordered and shipped. Not only is CouponCabin reneging on their $100 off of $100 offer, but they've closed my account, confiscated any cash that was in there, and refused (so far) to tell me why this action was taken.
I've recommended CouponCabin to many people, including to my girlfriend at the time that I "qualified" for this offer. Makes me feel kind of dumb for going out of my way to recommend them. Frustrating, annoying embarrassing and unwarranted.
I'll continue to update my experience and hopefully I'll get some resolution. But for now, I've got an expensive lamp on the way that I'm not even sure will be here before I leave for China, and now I have to hassle/fight/argue with CouponCabin and I don't think I did a thing that was wrong.
Let me also add, this is a very poor way to treat established customers. Deactivating their accounts without explanation and reneging on promises. If there's an issue, it should be politely discussed/explained. If there's a legitimate problem, make sure the customer understands the issue. If they have a reasonable explanation, be reasonable and understanding. Treating good established customers in this way is a poor business practice, and I suspect that even the principals at CouponCabin would agree with this.
