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covington,#2Consumer Comment
Tue, April 06, 2010
I had a 1993 Ford thunderbird that I took to courtesy ford back in 2001. The car had died on my way home from work. Took it to their shop they called me that afternoon stating that the engine was bad it would cost me 3,500 to have a new one put in. I had to rent a car from them for the week that cost me over $350.00. I kept calling them to check on the status of my car by Friday they still had not touched it. At that point I contacted Covington Ford to see if they were backed up. Covington Ford went to pick up my car at courtesy. Surprise surprise I got a return phone call from Covington Ford that same afternoon that my car was ready. I asked them how the rep stated that all my car needed was a water pump it would be $287. I contacted courtesy very upset about this. After letting them know I meant buisness and I wasn't backing down they sent me a check for the rental car. I told them that If they had fixed my car in one day like Covington Ford did then I wouldn't have had to rent a car so they were responible. I will never send anyone to Courtesy Ford but I highly recommend Covington Ford they have always been good.