- Report: #1319863
Complaint Review: Cox communications - Hampton Virginia
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Cox communications
Hampton, Virginia, USA
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Cox communications False and deceptive advertising Hampton Virginia
Each week I received a flyer from Cox advertising its bundles. You can get tv, Internet and telephone services for one low price. They promised a 30 day satisfaction money back guarantee . It also included free installation. I took the bundle to the cox store and asked for the details. I was interested in the $89.99 per month bundle. I told the man to give me the honest account of monthly payments before I decided. He showed me the final price of $144 momthly which included fees taxes and equipment rental. I agreed on that package. Set up an appt for the installer to come. The package states that they promise that the installer will arrive within the three hour appointment window or they will deduct $20 from your bill. The installer did not arrive within the allotted time. Nor did he call to say he was running late. I had to call to set up another appt for the following week. Service was installed and it was horrible. My internet speed was guaranteed at 100 mget or more. It was running around 27 to 47 at most. T v would shut down to update itself and there was a window that would pop up at any time with news weather and tips. I contacted Cox many times about the problems. They tried to correct them over the air but couldn't so they sent a tech to correct the problem and charged me each time a tech came out. Mind you this is during the first 3 weeks. My bill on day 2 was $220 . I don't even know why. Each week my bill would increase. I went to the cox store. They admitted mistakes and lowered it to &160 . Not the next day it was $190 .. They never got the Internet up to speed saying there was some interference in the line By the third week I had had enough and went to the Cox store to return all equiptment and cancel my account. Because I cancelled well within the thirty day satisfaction guranteed period I figured I was done with Cox. Not so. They sent me a bill for their services. I contacted them by phone and they would put me on hold for 30 minutes at a time and then transfer me to operators who would say they couldn't help me and then transfer me again. The last time they put me on hold until Cox closed. I know this because I used a second phone to call them and got a message that Cox was closed. I don't owe Cox a dime. I cancelled within the 30 day satisfaction guarantee period and returned all equipment . If the services were what they promised I would still be using them. Cox is money hungry and they do not have the fastest internet. They have no intentions of honoring their promises. I have mine in writing and it's still no good. Stay away from cox.
