- Report: #1161431
Complaint Review: Cox Communications - Internet
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Author Not Confirmed
Why?
Cox Communications
Internet, USA
Phone:
918-286-3443
Web:
www.cox.com
Categories:
Business Rating:
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Cox Communications N/A Very poor service Tulsa Oklahoma
I just moved to Tulsa from Los Angeles. After receiving an email from Cox Communcation prompting me to set up my new user ID and password, I was unable to set up my username and password. In fact, the site kept telling me that my user ID was unavailable, and provided alternative user IDs. But each time I typed in the user ID that they prompted me to use, I was given the very same error message. After numerous attempts at using their suggested user ID names and getting the same error message, it was apparent that I was being taken in an endless loop. After calling the support technician and learning that he was unable to resolve it, he put me on hold for a long time. My call was dropped.
i called back and was put on hold for a much longer time (more than 45 minutes), and the same thing happened. I tried to set up a chat session but was notified that 'All Chat representatives are busy.' It took more phone calls and more hold time before I was finally able to reach someone who could help.
When a person is paying good money for premium services, he/she should expect much better service and response time than this. I was really hoping for a better customer experience than this, and it is a very inauspicious beginning. I am now searching for alternative ISPs in the area. If anyone knows of an alternative to Cox Communication, please let me know.
Sincerely,
Stephen M
1 Updates & Rebuttals
Stephen
El Monte,California,
Never mind
#2Author of original report
Mon, July 14, 2014
They contacted me and resolved the issue. I need to give them a second chance, but I did recommend that they add more support representatives.
