- Report: #230892
Complaint Review: Cox Communications - Phoenix Arizona
-
Author Confirmed
Why?
Cox Communications
.cox.com Phoenix, 85027 Arizona, U.S.A.
Phone:
623-594-1000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cox Communications , refuses to send statements Phoenix Arizona
When I did not receive my November, 2006 statement from Cox I called customer service. They said that they intentionally did not send any statement because there was a credit balance. When I requested the statement they refused to send it.
One person said if I wanted to pay for a statement then they would send it. Another person said I could look online which I did and it is not there either. I explained that I need an invoice for tax purposes as well as for my company.
I called again the next day requesting the bill and spoke with two managers who also refused to send the normal statement. They told me this is Cox's policy which I told them was very hard to believe and it may be even be a Federal violation. I was told something would be sent within 5 days that showed the charges. That time has passed and I still have no invoice/statement/bill for Nov. I just checked online and it is not there either so I have no clue what they charged me for Nov., 2006.
And in December Cox dropped a number of channels without any reduction in rate. And just recently I've received a letter stating that rates will be increasing.
I have never had any company act so unethically and I strongly suggest others keep this in mind if they are looking for a TV service provider. This is not my first problem with them since the Cable America deal and things have been going down hill since that merger/acquisition.
Nick
phoenix, Arizona
U.S.A.
One person said if I wanted to pay for a statement then they would send it. Another person said I could look online which I did and it is not there either. I explained that I need an invoice for tax purposes as well as for my company.
I called again the next day requesting the bill and spoke with two managers who also refused to send the normal statement. They told me this is Cox's policy which I told them was very hard to believe and it may be even be a Federal violation. I was told something would be sent within 5 days that showed the charges. That time has passed and I still have no invoice/statement/bill for Nov. I just checked online and it is not there either so I have no clue what they charged me for Nov., 2006.
And in December Cox dropped a number of channels without any reduction in rate. And just recently I've received a letter stating that rates will be increasing.
I have never had any company act so unethically and I strongly suggest others keep this in mind if they are looking for a TV service provider. This is not my first problem with them since the Cable America deal and things have been going down hill since that merger/acquisition.
Nick
phoenix, Arizona
U.S.A.
4 Updates & Rebuttals
Isaac H.
Trenton,New Jersey,
U.S.A.
I agree
#2Consumer Comment
Wed, September 12, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
Isaac H.
Trenton,New Jersey,
U.S.A.
I agree
#3Consumer Comment
Wed, September 12, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
Isaac H.
Trenton,New Jersey,
U.S.A.
I agree
#4Consumer Comment
Wed, September 12, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
Isaac H.
Trenton,New Jersey,
U.S.A.
I agree
#5Consumer Comment
Wed, September 12, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
