- Report: #429563
Complaint Review: Cox Communications - San Diego California
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Cox Communications
5651 Copley Drive San Diego, 92111 California, U.S.A.
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Cox Communications, accepted my order, billed me a higher rate, then lied about why they reneged San Diego California
Cox sent me an offer for internet services, which I accepted and they sent me a confirmation email with the price of $29.99 for 12 months. They billed me much higher. When I called to complain, they variously said the offer was only good if all offered services were ordered (not true), that it was only good for 3 months (not true), or that I was a current customer and not eligible.
I had previously requested service but had no modem so never had activated service and was not a customer, which they knew. Because they did not notify me that they were reneging on the price they had confirmed to me, they practiced a "bait and switch". Despite numerous calls and emails, their terrible customer service never admitted nor corrected this despicable practice.
Northee
San Diego, California
U.S.A.
I had previously requested service but had no modem so never had activated service and was not a customer, which they knew. Because they did not notify me that they were reneging on the price they had confirmed to me, they practiced a "bait and switch". Despite numerous calls and emails, their terrible customer service never admitted nor corrected this despicable practice.
Northee
San Diego, California
U.S.A.
1 Updates & Rebuttals
Coxtech1
Chesapeake,Virginia,
U.S.A.
Re: Billing Issues
#2UPDATE Employee
Mon, March 02, 2009
First of all, I apologize for the billing issues you have experienced ordering your service. If you would like assistance correcting these issues please feel free to email me at [email protected] and I will see what I can do to help. -- CoxTech1
