Complaint Review: CPIpay.com Emillionaire.com - Internet

I ordered a learning CD from emillionaire on 3/28/09 for $1.95. I cancelled my membership and received confirmation on 3/30/09. The confirmation letter specifically states that my membership is cancelled and there will be no further charges to my acct.

UNTIL 4/18/09 I was charged $47.00 plus ISA fee of .38. Charges on my acct made through CPIpay.com. I start calling the number on my statement, of couse they are not open. I left 4 msgs. I searched the internet and found them and tried to file a complaint, the form is there BUT it won't submit. I call 8:00 am Monday morning, when they say the open EST. I am EST but they do not answer, at 9:15 am an answering machine, repeatedly.

I then start calling emillionaire.com, I get a CSR and she w/o question offers to refund my money. HMMM??? strange huh? I continuously question her as to why they are charging me after receiving a confirmation of cancellation email from them 18 days prior and stating there will be no more charges to my acct? She can't really answer me but keeps saying the money will be refunded within 5 to 7 days. 5 TO 7 DAYS!!!! It didn't take them 30 seconds to take my money, now did it? I requested to speak to a Supervisor, three times, she ignored my demands and kept repeating they are refunding my money. She could not even confirm whether or not they actually charged me. I had to ask for a confirmation # . She gives me one that has an exclamation point on the end of it. What is that? She then says after me fussing and questioning her so much , ma'am I will have the money in there today. Oh so now it has gone from 5 to 7 days to within one day?? Hmmmm??

Oh that's not all!!! I decided to wait 45 min, and I still didn't have my money and still don't hours later. I called emillionaire back and automatically the CSR starts claiming it's some company named CPI. Hmmm?? How did he know who charged my acct.?? Coincidence? Think not. He says they won't refund any money but I have already received a confirmation from Kim. THEY BETTER REFUND MY MONEY. Obviously they do not have a hacker proof system if he knew who they are OR is it actually them?

I called my bank as suggested by Ripoff Report and they did exactly what Ripoff said they would do. I am now, on my way out of town, having to stop at the bank and fill out and affidavit, wait for investigation before getting my money back. I cannot cancel my card, I am going on vacation. They will probably stop my charges while I am out of town but let Joe blow charge anything they want. They were not helpful at all and I will be closing my acct. I want a bank I can trust.

Ripoff Report suggests that we ask for a Federal Regulation E Form, Guess what? My bank didn't have any clue what that was!!! Two seperate reps at my bank, two seperate calls and neither knew what it was. They sent me to FDIC.gov website for the form. GOOD JOB BEST BANK!!! YOU SUCK!!!!

If anyone is using your credit card or debit card via the internet ONLY USE IT WITH SECURE COMPANIES. That means yoru power company, or other stable well established for sure companies that you have already done business with. All these info sites and cheap deals will get you RIPPED OFF!!!

Watch your checking acct EVERYDAY!!! They just slip things in hoping people are watching. BUSTED, I AM ALWAYS WATCHING.

Countrygal

Monroe, Georgia

U.S.A.