Complaint Review: CPP Recruiting TMG Summit Merchants Certified Payment Processing - Carrolton Texas

If you are such a good company then why do you violate FLSA and make people "work" for commission only (ILLEGAL).

Maybe you are not aware of the FLSA employee test but I am so giving zomeone a schedule to adhere to, appointments to keep and a dress code make them an EMPLOYEE not a contractor or something otherwise.

Having someone sign a waiver of their FLSA rights isn't legal so forget about that.

Why don't you just say it like it is?

We want to rob you.  We want you to use your own gas cause we don't want to spend the money to reimburse you.  We don't want to pay you by the hour + commission because well then we would have to pay you.  All of your "appointments" are not "appointments" they are leads.

F*** you and your whack a** company.

My issue is with CPP, and so far my experience has been no return phone calls, lies about leaving me several messages, and not providing me with any W2 or payroll information after several requests. Can someone tell me how we are supposed to trust that we will get paid ??? I have gone through the training and my 1st day in the "field" is supposed to be tomorrow. I do not feel comfortable at all; especially not knowing what types of areas I will be working in. I am glad that I decided to read the RIP OFF REPORT first. I like to think that I am wise and discerning enough not to get mixed up in a scam, but reading these posts really make me skeptical. If this is a legitimate business, it is not for everyone. People really need jobs to pay bills and take care of their families, and do not have the time or gas to be trekking all over God's creation to bogus appointments that they are not even sure they will get paid for.

 Like many folks on here, I have been looking for work for a long time. I started with CPP last week. I too was sent all over creation to appointments that were bogus... No one was expecting me. 200 miles in my first day.

I am a salesman who was able to take every NO that I got, and turn it into a pitch, get the customer excited, and get them on the phone with my team leader. Unfortunately, my CLOSER... cant CLOSE.

My team leader worked hard with me to give me the information i need to do my own closing, set my area so that I will drive less, allowed me to set my own hours and appointments. I cant ask him for much more than that. Its very true in sales some can do it , and some cant... Thats why they hire anyone and everyone willing to try.

I came so close to closing a $1000 comission on my first day, and that appointment...lol... started with a no, I told them not to send anyone. All the appointment setters do is verify that the owner will be there. Noone wants to see a salesman.

I will be setting, and closing my own appointments starting next week. I do see alot of BS so far, but Im hoping, and willing to try to iron it out. I can see money to be made, how much is left to be seen.

I will update.

If you are not the type of person who can take control of a situation you wont do well in any sales job.

So I am a war vet who was looking for a job for 2 months before CPP contacted me. their promises of riches was tempting and shamefully I was lured in. my first "appointment the owner didnt even live in the state. the second "appointment" I was given the wrong adress at first and ended up at a resedence and they were having a funeral. yet the "team Leader" asked me to get any leads from them WOAH!!!! AT A FUNERAL!!!! After finally ariving at the real appointment the guy wasnt expecting me and was in the process of closing business. CPP had a "meeting" with all the new sales reps in which we were put on mute and a senior employee lectured us making me feel like a child. So day 2 was today and I gave full effort. my first "appointment" was a field?!?!?!?! the second was a very ill elderly man that had closed down for cancer treatments. when I contacted my lead about the mans situation hed urged me to get at least 5 leads from this poor man. I know if I was dieng the last thing I would want is someone probing mme for leads. so I warned my "lead" that I was real low on gas and that I literally had $3 to my name. his responce was that I needed to get a sale. so my car ran out of gas as I was trying to find someone to "help" (such bull) and I had to walk to the cafe that I am sitting at now. Io called my "lead" someone else answered and when I said I wasnt in front of an owner he hung up on me (soo professional) when I finally got ahold of him he asked if there were any companies close by for me to walk to. I said no. It's over 100 degrees and you want me to walk to businesses and sell them stuff when im all sweaty and I have to carry all of my stuff. I have a heart condition and apperantly they have no heart. STAY AWAY from them!!! come to think of it they said they would pay me by direct deposit but never took my bank information. irritated doesnt even come close to how mad I am. I'm going to a call center. at least thats guarenteed pay!!! 

People, use some common sense. How could this company survive if all they did was sent people to bad appointments that never resulted in sales? That does not sound like a viable business model to me, and they have been in business for over a decade. 

I too have had the same experience. I finished training yesterday (which was well played off and included tons of breaks from the instructor receiving "e-mails from first day workers making their first sales!!") and had my first day of work today (Nov. 22, 2011). Exactly the same as both complaints here and the hundreds of others I've seen online (if you check ripoffreport.com they have TONS of complaints, all stating these same problems!). Although the company seemed very real and legit, it all seemed too good to be true. I was told the same statment of "oooh you have a strong outgoing personality that will really be a great asset in closing these sales" bullsh1t as everyone one else has reported. I was also told that all appointments were pre-set and practically a shoe in... yea riiiight.

I had 3 appointments today, 2 of which were in the straight GHETTO. We are talking boarded up houses and buildings in the hood of Philly. The first two were very small whole in the wall African braiding salons. Neither of which knew who i was, why i was there or had any interest in our services. The third was a little more legit of a place in a nicer location but when i got there the owner who i had a "meeting" with wasn't even in and had no idea about the meeting. My "team leader" gave me the whole shtick of "well you get a few bad ones time to time blah blah blah" and just tried to pep talk me into not worrying. I busted my a*s getting around to all these "appointments" which were all set up in random areas. They had me going from West Philly to center city to North Philly then all the way to South Philly. They obviously had no concern for my trouble nor my well being as they sent me to some ROUGH areas. Needless to say as soon as i got home i looked up all of these scam complaints and wont be returning to work tomorrow. I just hope they dont do anything with my Social Security number and driver license #...

I attended the training session. It was a full 8 hrs. of training in one day. Basically you just sat there listening to the guy give the information and a couple of times he would ask questions to be sure everyone was still in attendance and listening. That was really a lot of information on the products, services, and what we were to do for just one day. Everything was gone over pretty quickly too, which didn't help.

I found out that the reason they have several different names is because they started out with CPP, then bought out the other companies. They have CPP, which is the main company that sells the credit card processing equipment and services from the other companies; another company that sells gift cards to companies (where they can have gifts cards for their customers to purchase that are from their store); and another one that does the credit card/check processing.
 
After the training we were assigned to a team and given our team leader's phone number. We were to call the team lead and when I did, I was told he would be calling me in the morning to do some more training (one on one training, that was supposed to kind of walk us through the whole process over the next 4 days). Well, I never received that call, and when I contacted them I received a reply a few hours later saying that someone would contact me to follow up sometime that day and if I did not receive a call to send an email and they'd be sure to call. Well, I did not get a call still that day, so I sent the email informing them I had not been called back and would like to get started. I received a reply from a lady saying she was in meetings all day, but would be sure to call me as soon as she was done. Well, same story again, no call.

I figured at this point, what is even the point of sending another email or calling, since it appears they are just going to keep saying they will call me back, but won't. I'm thinking that when they said in training and from the team lead there would be 4 more days of training that would be one on one with your team lead to walk you through the steps and insure you get your first sale that it was a lie. It's like they were avoiding calling me back as if they had never intended to do so in the first place.

I think it's all just a bunch of hype. It seems they just tell you all of this stuff to make it sound good, but when it comes to actually doing what they say, they don't. I can't say if they actually pay what they say or if you actually get the bonuses and benefits. I never even made it that far since I was told they would call numerous times and didn't. I gave them a chance. I waited for them to call for 3 days, I called them back, and sent emails requesting their call and the training they had promised. But, I didn't get a call and I never received that training. I wasn't even able to start working because I was never told where to go. They said they would set up the appointments for you and let you know where you were to go. Well, I was never told a single place to go. All I was ever told was that I would receive a call to begin one on one training and then nothing after that except 3 more days of promised calls I never got.

I filled out the application with First Advantage Background check. I
got the application filled out and it said to wait for a background
check, so I did. Then it asked me to fill out my information including
ID and social security number. Well, of course, I was hesitant to do so
and then left the site, thinking nothing else of it. I went to the BBB
website to check them out and, First Advantage was on there for a
background check company that had an A rating. So, I thought they
were okay.

Then, I got a call from them a couple hrs. later wanting to do a phone
interview, so I went ahead with the interview. I was told all of this
stuff about how the commissions worked, etc. and all about the bonuses
they said you get as well as the medical, dental, vision after a certain
amount of time with them. Well, it all sounded good. But, they were
talking about credit card processing, not anything to do with background
checks, so I found it rather odd. They told me I got the job and could
start training on Mon. and begin working Tues. I find it odd that I went
to a website that was for background checking and ended up getting a
call from someone saying that it was a credit card processing sales job.
The website the lady doing the interview gave me to go to for finishing
the application was the same one that said First Advantage and was
talking about background checks.
But, now they have my information and the guy on the phone said there
would be a fedex package coming, but I didn't need it for training. Then
he said welcome to CPP, thanks, and hung up. So, now I too am wondering
about this package. The lady who did the interview said nothing about
getting a package or anything like that, she just did interview
questions, gave me info. about the job, then told me her boss would call
to confirm my information if he was going to hire me. I am concerned
that whatever this package is I will end up getting told I have to pay
for it and it may end up being a large amount.

I was assuming I was applying to a background check company that had an A
rating with the BBB, otherwise I would not have given out my address,
ID number or SS number. I too am a bit leery of them having this
information now that I came across this, especially since others are
saying TMG, TransTech and I was told Credit Card Processing was their
name. But, I don't know what I can do about it now since they already
have it.

I've been researching getting into the saturated credit card processing industry and have compared the offerings of a couple dozen companies.   There is nothing wrong with an established processing company that uses internal TMs to crack the door open and set apts for their agents.  It's not a scam or a rip off for the agent.  Of course it's normally far from an easy sale.   The company's best attribute might just be that TM dept for the sales rep and this beats making those calls yourself. 

On the other hand in my research it was no surprise that somebody has to pay for those leads that are increasingly expensive to generate.    It's usually a split between the agent and the merchant, but in every single case I experienced the merchant is going to pay higher rates and fees for having bit on the TM's call and agreed to that apt.    Again no surprise this is why it's a one call close business. 

But don't complain if you are a sales rep who hates to prospects and would rather just present and close. 

I am just wondering why you cant not spell or use proper grammer?  The reason I even found this site is because I attempted to do research upon the above named company.  After talking with one of the reps I was just told to fill out an application and then watch a video the next day. 
             Ok.... Whatever I guess so I filled out the application everything was all legit from that point the application had never asked me personal information such as social, ID number, etc..   Then all of a sudden after the application point it told me to wait for a background check.  Ok. Knowing that I would pass with flying colors, I proceeded to go along with it, then something caught me and I started to think why me living in California should I give someone all this personal information upon myself so google came into play thank you Rip-Off Report for the heads up. In my opinion Company is a total sham!!!

Just let you know that I have been in with these company as Sale Consultant over 2 years.  For Mr.Ms Ex-Employee who is trying to downgrade our company with no proofs or evident that we are not scram company.  As Sale Consultant, I can prove that I have made over six figure income in 2 years on the row with this company. So if he or she can not work as sale consultant, find some other jobs can persure his or her career.  This job is not for everyone.  He or she really needs more professional, dignity and respect.

I'm so glad I did a little research and found these reports before I ever contacted this "company". I wanted to give a headsup that they've started job postings on craigslist among others. In the first ad I saw they hinted at being an employee recruiter for a very large business in my local area. They made their job posting look very promising - seemingly decent pay and good benefits as a 3rd party connection with this other well known big business. My red flag went off when the ad asked people to send their resume through email. I'm always hesitant to send personal information to some stranger through an email. And they are even worse than I imagined! It's not just a scheme to get your personal information but to cheat you out of pay, time, and apparently use you to rope in more victims. They're definitely sneaky and definitely a "business" I do not want anywhere near my area.

There might.......just might be one or two of the Team Leaders/Sales Managers making over that 100K mark. As a sales person on the road, you will NEVER see that kind of money.....period.

Actually, what I have read in ripoff report is quite factual.  Before I worked for CPP, I spent 18 years at another company, and several years at a company before that.  I am a seasoned salesman, and pretty d**n good at it.  Here is what happened in my case:

1)  I worked for 2 days, and ran a total of 8 appointments.

2)  Out of those 8 appointments, 7 told me that they had told the telemarketer setting the appointments NO.  The 8th appointment was different.  That business did not even exist.

3)  My team leader gave excuses for the first 7.  OK, I can see a couple people backing out, but when the contacts for 7 out of 8 of the appointments say the same thing, while the 8th is entirely fictional, there can only be one reason - Telemarketers are hanging paper, and passing those off as good leads.  I have seen that happen in the past, and when it happened, the telemarketer was immediately fired.  At Certified Payment Processing, however, hanging paper seems to be the norm.

4)  Now you might tell me that I didn't give it a chance, since I only spent 2 days, and worked only 8 leads.  However, statistically, those 8 leads told me all I needed to know.  Using a binomial distribution, and doing some simple calculations, the odds that, given the events in my case, are greater than 99 percent that almost all the leads given out by CPP to it's MSC's are no good, based on this sample.  This is about as close to a mathematical certainty you can get.  I quit after my second day, after running the mathematical model, and also considering the fact that one of my leads was to a business that did not even exist.  I can state to practically a mathematical certainty that these leads are not qualified in the least, and one of those leads was blatantly ficticious.

5)  Finally, I was lied to from the start.  The posting at the Texas Workforce Commission claimed a minimum salary of $25,000.00 per year, and I was told that some of the best salesmen are making more than 100k.  In actuality, it is commission-based only, and when all the leads are bogus to begin with, I don't see how you can make much of anything.  It's just not there.

ISIS Direct is yet another name this company is adding to its arsenal.  As the heat turn up, so do the names........

If you are so successful, you wouldn't mind giving your name and TL/SM name I would assume???  How about a name and phone number of two clients so it can be verified???  I don't look for either of these to come since you are not a real sales person on the road but rather a company plant who was hired to monitor websites like this one to try and rebuff the MULTITUDE of negative comments already made throughout the internet.  You will come back with something like sales is not for everyone.....it's a numbers game......you never know until your try it.......something thin that sounds good but is not an ACTUAL answer.  Hell I gave the same responses myself when I worked there.

I went to work for TMG (Trans Tech) just recently. I have been very successful with the companies I have called on.  Yes there have been some that say they did not have and appointment, but sometimes the business owner forgets or just doesn't want to take the time to talk to you.  I ran into that a few times but ended up getting their business. I have been in sales for 20 yrs and I love it.  I hope those of you working for TMG also has success.  Every business owner WANTS to know how they can avoid paying higher credit card discount rates and other ways to stay in business.  Every "NO" is an opportunity.

Had a negative experience with this "company" - they are very unprofessional !!!!!

It's patently amazing to me how some individuals will leap to the defense of obvious scams and ripoffs.  They always fall within two categories...

1. High-level employee of the company with a vested interest in prolonging the scam and bilking more victims.  These are of course the worst, because they are well aware of the lies and deception they proliferate to line their pockets.  They are simply con men/women trying to snag more suckers with plenty of damage control and spin.  They will offer a million reasons why it is "your fault" for "giving up", or "not taking it seriously enough", or "believing lies about us".  Unfortunately, they will offer ZERO hard, verifiable evidence to back up their claims of legitimate, amazing wealth opportunities. 

Thankfully, most sane individuals can easily see through such nonsense, but I do feel sorry for those who buy into it (see below).  Facts are easily checked online, and any business that shows up repeatedly in complaints boards, FTC investigations, and the like are to be avoided.

2. A sucker.  These are simply gullible victims who strive to deny that they have been taken by gloriously praising the scammers and insisting that "The money is about to come rolling in!"  These are relatively rare, by comparison, and are to be pitied, but never taken seriously.

Various tactics that give away money-making job opportunity scams include...

1. Posts saying how sorry they feel for any who backed out or didn't sign up.
2. Unverifiable posts about how much money they made over X amount of time.
3. Unverifiable claims that they have been in business for X amount of years, and are registered with such-and-such licensing agency.
4. Unverifiable posts about how much money the company as a whole has made over X number of years.
5. Posts about "You'll see!" or "The money's about to come rolling in!"
6. Posts about how lavish their lifestyle is since they signed up, with bragging about cars, houses, luxury items, etc.  These are 'hooks' intended to catch reader's imaginations.
7. Unverifiable lists of clients, especially big businesses.  Name dropping is very common, and difficult to verify.
8. Vague job descriptions with impressive titles, such as "Financial Manager" or "Account Executive"
9. Ridiculously low qualifications. Some don't even require a high school degree.  Believe me, if you're going to make $5000 a month, you better have at least a Master's in something.
10. Little or no contact information.  Email-only contact information is a dead giveaway.  P.O. boxes vs. physical addresses are another.  Storefront addresses given are often completely false, and some even give contact data for another, completely unrelated company!
11. Generic sales pitches showing up in your inbox with vague details, but large payouts promised for few hours worked.
12. Multiple incarnations (aliases).  Basically the same sales pitch from several different companies with different websites that all look oddly similar.  This hides their identity and makes sure that their new company name isn't associated with their scammy reputation.  In reality, it is all the same company trying to stay ahead of the scam reports.
13. Any hint of investigation by the FTC, FBI, SEC, etc.
14. Any invitation to any kind of seminar, whether they outright lie by calling it a "one-on-one interview" or actually admit it's a sales pitch.
15. Any mention at any time of a "sales kit", "membership fee", "licensing fee", or any other reason to separate you from any amount of cash.
16. Pressure of any kind.  Repeated calls, stopping by your house uninvited, getting angry with you for hesitating, demanding action quickly because it's a "limited opportunity", fast-talking, repeated mentions of how much money you will make, quick subject changes when talking about costs, etc.

There are other flags of course, but those are the most telling.  ALWAYS do your research, and remember that if you're job hunting, you are not looking to pay for work.  Real employers do not charge you money.  They pay you! 

Do whatever you can to report these scum to any job search engine they show up on.  Monster generally listens, although CareerPath will take money from anyone, and does nothing to filter the scammers.

By the way, it took only five minutes to find out everything I need to know about "Transtech Merchant Group" and all of its many aliases.

(((REDACTED)))

STEER CLEAR!!!!!!!


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I have a current complaint against this company and am possibly considering a class action lawsuit against the company. Here is an interesting link for those that have been ripped off and those that think they are working for a good company:

http://www.fortworth.bbb.org/commonreport.html?compid=97040065

This company gets frequent complaints dating back to 2005 with the Better Business Bureau. They keep focusing on the fact that they have this contract that people should read. The problem is that the sales people engage in much unscrupulous behavior which the company then claims that it is not responsible for. I say that is hogwash. If you are not responsible for your employees then something is wrong with your company. To have the same complaints filed since 2005 says a lot. The company has a D rating with the Better Business Bureau and continues to have multiple complaints filed regularly through many different states in the union. You have only to Google the company and you will see what they are about.

i was given an apportunity to work for TMG/CCP whatever outside sales they promise 1400 a week. well first of all businesses already have credit/debit solutions, if they have a business up and running so at first thought they sold me on the idea that they have team leaders and have you appointments set..in which you report for after the whole day you spend training online...what they don't know is i am a homeless veteran, and i need a job really bad. i'm 27/m/ amarilo texas and found this opportunity on monster i have a friend willing to drive me to appointment locations and help me. problem is this all sounds too good to be true. since you have posted this in october it is now november 2, and in 2 hours or less i was qualified for the job, information was on the phone, and i was prescreened on the phone then i was sent a background check along with an application...after i was "selected" out of the 20 that were interviewed and out of 4 people i was selected, supposedly the day it came up on monster.com was the selection day...sounds a little off, but still maybe, i need something. so i went ahead filled out the app, background check, and sent resume got a confirmation for the training day online and even bought a majic jack so i could be on the phone for 8 hours since there is no landline in this internet cafe situation.  so i have no clue as to what will happen but in a few hours i will be going through the training. if i get locked in to pay anything. i am going to contact bbb and ftc along with congressman mac...i already have a great standing with his office here in amarillo. so i would like to know and i noticed soldier well i'm one too. and it just isn't right to rip off soldiers and veterans little on the general public and consumers.  if you have any additional information about this company please let me know. also i was told to give my physical address that i would recieve a fed-ex shippment in 24hours...jeez i wonder...and before i even confirmed the training that is not paid no hourly wage all based on commission, they said they would send this package. this is totally weird...any suggestions i mean i got the job in less than 2 hours. and was selected on the selection day that was just posted to monster that day. seriuosly now.

I am a long term, current employee of TMG.  We have been in business for over 16 years.  In an economy that is shrinking we are continuing to grow.   We are the 6^th largest debit card processor in the industry.  There is no way we could have poor appointments, poor processes, take advantage of our merchants and continue to grow year over year. 

Because of out continues growth, we have a constant need to hire sales consultants.  We provide many individuals great opportunities for success.  The fact is we have over 500 sales consultants running appointments on a weekly basis.  The fact is not every appointment you are going to go into is a roll over sale.  We provide our sales consultants an opportunity to meet with the decision maker of small to medium size business.  It is the sales consultants, along with their Team Leaders, responsibility to close the sale.

I could continue to go on and on.  We as an organization, like many, have chosen to ignore ripoff.com for the negative blog that it is. Quite frankly if you are reading this, its shocking.  We have tried to rebuttal may times in the past with no success.  It seems apparent that ripoff.com will only talk in terms of the negative, never the positive.  So if you keep one thing in mind there are over 500 hundred sales consultants running and a few people with negative comments.  We as an organization strive to meet the needs of both our external and internal customers and we feel we have an outstanding track record.