- Report: #302711
Complaint Review: CrateFurniture; CrateFurniture.com - Petersburg Virginia
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Author Confirmed
Why?
CrateFurniture; CrateFurniture.com
37 Bollingbrook Street Petersburg, 23803 Virginia, U.S.A.
Phone:
800-627-5161
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
CrateFurniture; CrateFurniture.com Beware of this phoney company. Cons take your order, money and don't deliver or return calls. Petersburg Virginia
In August, 2007 I ordered replacement cushions for my couch.
I placed my order over the phone, was given an order # and told I could send a check instead of using my credit card. The check was cashed and I have yet to receive my order.
After a few calls, I received a recorded message on my voice mail that the cushions were backordered and I could expect them in 6 weeks. That was back in November.
Calls made to the business office number are only answered by machine. It is now impossible to get a response to any detailed messages left.
This company's website is listed on Google as CrateFurniture.com...a sponsored link. Seems the owner is paying his bill to Google, to keep the website up as a sponsored link, only to prey on potential customers. Criminal.
Wish I had seen this Ripoff Report website before I ordered.
CAM
Bowie, Maryland
U.S.A.
I placed my order over the phone, was given an order # and told I could send a check instead of using my credit card. The check was cashed and I have yet to receive my order.
After a few calls, I received a recorded message on my voice mail that the cushions were backordered and I could expect them in 6 weeks. That was back in November.
Calls made to the business office number are only answered by machine. It is now impossible to get a response to any detailed messages left.
This company's website is listed on Google as CrateFurniture.com...a sponsored link. Seems the owner is paying his bill to Google, to keep the website up as a sponsored link, only to prey on potential customers. Criminal.
Wish I had seen this Ripoff Report website before I ordered.
CAM
Bowie, Maryland
U.S.A.
2 Updates & Rebuttals
Cam
Bowie,Maryland,
U.S.A.
Pleasant surprise delivery, but still very skeptical of company.
#2Author of original report
Wed, April 09, 2008
I received my cushions (8 months later) !!! I was very surprised since I had been asking for a refund since November of 2007. I'm happy to received what I ordered. Would I order from them again? Only if I can receive the item before I make payment. Interesting reading, the cratefurniture.com update.They say they have been providing quality service for 25 years. True, it's not their fault the fabric mill they used shut down. But the way cratefurniture.com handled this was. Running, hiding and avoiding communication with the customer is not quality service. This created a strong feeling of distrust. Who wants to do business with a company they don't trust? It has been an expierence. Thanks to Ripoffreport.com for creating this site to allow me the opportunity to get the word out...good & bad. CAM
Cfcs25
Petersburg,Virginia,
U.S.A.
Order shipped
#3REBUTTAL Owner of company
Wed, April 09, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.
